Audience Response System [ARS]

Service Name

Audience Response System (ARS)

Support

• e-Learning Team, Learning & Teaching Enhancement Office
• Web: http://go.bath.ac.uk/elearning
• Email: e-learning@bath.ac.uk

Service Description

To provide support and development for staff on the innovative uses of audience response technologies in their learning and teaching. This will be through the collection and dissemination of good practice (both internal and external to the University) and the provision of staff development opportunities.

To provide ongoing research into the effective uses of Audience Response Systems within UK HEIs.

Service Users

All members of the University of Bath may use the service.

Service Provision

included

• Provision, maintenance and development of the Audience Response System blog (http://blogs.bath.ac.uk/ars)
• Provision, maintenance and development of documentation and FAQs for the TurningTechnologies’ ARS hardware. Including, the provision, of the latest stable PC version of TurningPoint 2008 software, which made available via the ARS blog and FAQs via the ARS blog, and the LT FAQs database, http://www.bath.ac.uk/learningandteaching/ltfaq
• User support and development for technical and pedagogical support and advice, 1-2-1 face to face staff development
• Development of a community of practice at the University of Bath around the effective use of audience response systems in learning and teaching.

excluded

• Support for non TurningTechnologies’ ARS hardware.
• Authoring of materials, content and the development of activities, as the expectation is that users will create their own materials for their learners.
• Booking of the ARS hardware through the Audio Visual service, http://www.bath.ac.uk/bucs/services/audiovisual/index.html
• Installation of the TurningPoint 2008 software. For BUCS maintained PCs, this can be requested by filled out the form at: http://www.bath.ac.uk/bucs/help/contact/

Conditions of Use

• Users must abide by the University of Bath Computing Services Policies and Guidelines. These are listed at: http://www.bath.ac.uk/bucs/aboutbucs/policies-guidelines/index.html

Remote Access

• The ARS blog is available both on and off campus via a web browser. The ARS FAQs are available both on and off campus via a web browser.

Access Rights

• The ARS blog is available to all staff and students at the University of Bath without the need to use their BUCS login credentials.
• Access to the hardware is arranged via the Audio Visual servicse, http://www.bath.ac.uk/bucs/services/audiovisual/index.html
• The software is installed on the PCs within GTA spaces via Active Directory. For staff PCs, this can be requested by filled out the form at: http://www.bath.ac.uk/bucs/help/contact/

User Registration

• N/A

Service Owner (Project Leader)

• Nitin Parmar, Learning Technologist (N.R.Parmar@bath.ac.uk )

Business Owner

• N/A

Technical Lead

• AV Unit for hardware maintenance
• BUCS for software installation

Deputy Technical Lead (System Manager)

• N/A

Escalation

• Step 1: Project Leader (Nitin Parmar)
• Step 2: Head of e-Learning
• Step 3: Director of Learning and Teaching Enhancement Office (Gwen van der Velden)

Service hours

Service standards

Scheduled Maintenance Windows

• There are no planned maintenance windows for the ARS blog and FAQ service. We will maintain the service on a best endeavour model.

Communication of Service and software updates

• ARS blog

Critical Incident Notifications

• If the TurningPoint 2008 software in unavailable, contact BUCS via the help form at: http://www.bath.ac.uk/bucs/help/contact/
• If the ARS service blog or the LT FAQs database are unavailable, contact the Web Services team, web-support@bath.ac.uk

Data Retention and Restoration Service

• N/A

Recovery Point Objectives

• ARS Service blog: As soon as possible – best endeavours

Recovery Time Objective

• ARS Service blog: As soon as possible – best endeavours