New email service - project update April 2015

Posted in: Communications & Collaboration, Computing Services

The new email service is based on Microsoft Exchange and for the majority this will mean using Microsoft Outlook on your desktop and for your web access.  We are rolling out the service to 3,075 members of staff at the Univeristy of Bath by 4 June 2015.

Progress to date

The roll out is taking place in 39 sprints.  There are up to 4 of these a week and up to 100 people are migrated to the new service in each sprint.  A path for all staff to move to new email has been set for all but 46 people and we are working hard to make it 100%.  Staff at the School of Management are moving over this weekend (25 and 26 April 2015) and this will mean that the University will have one email service for all.  Once your move date is less than 3 weeks away you will receive emails from Computing Services Information to let you know what to expect. If you would like to know about alternative email clients to Outlook and if they work  with the Exchange server, you will find details on this page

People like to know what they will see on the morning that their email changes and this video shows what you can expect if you are opening desktop Outlook for the first time.

University wide service

The University has taken the decision to implement and support one email service based on Microsoft Exchange.   Many people will use Outlook on their desktop and connect their mobile devices to the Exchange server.  Most devices will autoconnect and all you will need is your email address that starts with your University username as seen on your Library card (eg. abc12) and your University password.  Some people will prefer to connect in a different way and we have provided some guidance on which clients work with Exchange.  As a University we support Outlook and OWA (  If you are concerned that the new service will not meet your business requirements, please get in touch via your IT supporter.

Next steps

Using Exchange will allow us to roll out more collaboration tools in the future, for example this technology allows us to introduce tools like Lync or ‘Skype for Business’. The next step is moving all staff at the University to Outlook Calendar on the last weekend of June 2015.

Posted in: Communications & Collaboration, Computing Services


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