Welcome to all new students for 2018

Posted in: Computing Services

We thought we'd say a quick hello to you all. We know you're probably really busy and there's a mountain of other information to pack into your brain but you're probably going to need Computing Services as we provide a lot of the IT services and advice to help you study and socialise during your time with us.

Chances are, if you're reading this blog post you've managed to find the Wi-Fi connection in your student accommodation, well done, that's the first part sorted!

If you haven’t yet and are a bit stuck, we’ve got a guide to Wi-Fi  and a guide to setting up wired internet in student accommodation. The Wi-Fi for students and staff is called eduroam.

Get yourself connected:

You're going to want to set up your E-Mail and find out about different software. For example, you can get Microsoft Office 365 totally FREE when you become a student with us. You can find out how to get yourself started by visiting the Setting up your IT as a student, page. It has all the basics clearly explained.

Getting IT help

If you do have any IT related problems or would like help and advice during your time here, there are two ways to get help:

1. Visit the Service Desk on Level 2 of the Library. All advice and support is free for our staff and students.  We  are open Saturday and Sunday of intake weekend:

  • Saturday 22 September - 11am to 5pm
  • Sunday 23 September - 10am to 5pm

Our usual term time open hours are from 9am to 5pm (Monday, Tuesday, Thursday, Friday) and 10am to 5pm on Wednesdays.  We look forward to meeting and helping you.

2. You can log an IT help ticket, using the self-service portal. You’ll need your username and password (found on your library card) to do this.

Need a new laptop, tablet or accessory?

The IT shop sells a range of laptops, tablets and IT accessories. It’s not for profit, so the discounts are passed directly onto you. This often means it’s cheaper than buying from other outlets. Come and chat to the team about our range of products. The IT shop is next to the Service Desk on level 2 of the Library.

We hope you enjoy your first week and look forward meeting many of you in the coming weeks.

Posted in: Computing Services

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