Computing Services

The department behind IT services at the University of Bath

Posts By: Marianne

Phishing email with invoice details in subject line, April 2017

📥  Computing Services

We are getting reports of a phishing email that has been sent to students and staff at the University. If you receive this email please be aware that it is fake. Please ignore it and delete it.

If you have clicked on the link you can visit the Service Desk on Level 2 of the Library, or log a help ticket for further advice.

Example of the phishing e-mail is below:

From: Name of person at Bath (name@bath.ac.uk) [mailto:daniel.weber@raben-group.com]
Sent: 12 April 2017 11:19
To: Name of recipient <name at @bath.ac.uk>
Subject: Invoice 0000455 from A Name (name@bath.ac.uk)

You have received an invoice from A Name (name@bath.ac.uk) for £2,077.07. To view, print or download a JS copy of your invoice, click the link below:

http://link removed/

Best regards, A Name
(name@bath.ac.uk)

Our guide on what to do if you receive a phishing email

You can read our guide to phishing emails.

 

Open event for staff to visit IT training suite, 6 West, Friday 5 May 2017

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📥  Computing Services, IT Literacy

Come and visit the new IT Training suite in 6 West, Friday 5 May 2017.  We are holding an open event for staff between 1pm and 3pm and invite you to join us. The new rooms are bright and modern and have the advantage of two different layouts, collaborative and classroom.

Come and meet the team, have a look around and find out about the services we offer.  They include:

  • Frequent tutor-led and self-paced courses in commonly used applications like Word, Excel, MindGenius and Endnote and University systems such as Agresso and Business Objects.
  • Bespoke training solutions that will fit the needs of your team.
  • IT trainers with a huge amount of knowledge that you can tap into by logging a query at go.bath.ac.uk/it-help-form.
  • One room is set up with Windows 10 so you can give it a try.
  • Contemporary, high-tech training rooms that staff at the University can book through us.

Tea, coffee and biscuits will be available.

There is no need to book, we look forward to seeing you, Friday 5 May 2017, any time between 1pm and 3pm.

 

 

 

Phishing email with your name as the subject line

📥  Computing Services

We have been made aware that staff and students have been sent a phishing email that has the recipient name as the subject and asks them to open an attachment to see what information scammers may have on them.  Please be aware that this is a phishing attempt.  The attachment is malware. Please delete the email.

If you have opened the attachment please visit the Service Desk on Level 2 of the Library, or log a help ticket for further advice.

Here is an example of the phishing email.

From: Random Address

To: Forename Surname <Initial.Surname@bath.ac.uk>

Subject: Recipient Name

Hello, xxxx!

I am disturbing you for a very critical matter. Allhough we are not familiar, but I have large ammount of information concerning you. The thing is that, most probably mistakenly, the information of your account has been emailed to me.

For example, your address is:

Xxxxx xxxxxx xxxxxx

Xxxxxx xxxx

xxxxx

Postcode: xxxxx

I am a law-obedient citizen, so I decided to personal details may have been hacked. I attached the file - Harvey.dot that I received, that you could find out what info has become obtainable for scammers. Document password is - xxxx

I look forward to hearing from you,

xxxxxxx

 

Twitter Counter App hacked

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📥  Computing Services, Security

The Twitter Counter App used with Twitter accounts appears to have been compromised and has been used to post spam messages to users' feeds. The messages are written in Turkish and appear to target Holland. Twitter accounts for Amnesty International, Forbes and any other users with high post and follower counts seem to have been targeted. The company Twitter Counter have acknowledged the breach of their service and taken steps to secure it, however the breach appears to mirror an earlier one from November 2016.

Twitter account holders who made use of Twitter Counter should revoke access for it in line with Twitters instructions.

https://support.twitter.com/articles/76052#

Whilst Twitter account details should not have been compromised, in the event of any connected breach it is good practice to review the security of all Twitter accounts and make sure they:

  • have a new strong password
  • ensure that any mobile phone numbers associated with the account are current
  • use login verification where possible
  • review the access for third party Apps and revoke those that aren’t needed

More advice is available from Twitter on Account Security tips - https://support.twitter.com/articles/76036#

 

#WomeninIT

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📥  Computing Services

I was asked whether the #WomeninIT campaign relates to our department.  Computing Services is made up of three work streams: Infrastructure, Management Information Systems and User Services. The percentage of women in these work areas are almost 5%, almost 21% and almost 19% (these figures were worked out using our organisation chart).

Computing Services needs a change in workplace culture if it wants to meet the goal highlighted by International Women’s Day - Women in the Changing World of Work: Planet 50-50 by 2030.

Campaigns like #WomeninIT

Will a campaign like #WomeninIT help us to encourage more women to apply for and get jobs in Computing Services? We thought we would ask the women in our department.  This does show the more exclusionary aspect of these campaigns.  We did not ask others in the department. The survey was a quick snap-shot and the number of replies was limited. However, the replies were really interesting.

None of the respondents had a computer science educational background and many had started working in IT by accident.  Respondents enjoyed their work for reasons that included: ‘liking the variety’ and ‘being able to use some of my maths skills (e.g. logic, statistics, analysis) in coding’.

Skills that were identified as useful to work in IT included:

  • patience
  • ability to think logically
  • a desire to help
  • being analytical
  • being good at problem-solving
  • having good communications skills
  • having an attention to detail
  • wanting to learn new things
  • persistence

There was no one skill set that echoed for everyone, there was nothing gender specific about the stories behind the replies.

The majority of the respondents strongly wish that more women would apply for jobs in IT and join them.

Dispelling the agreed narrative of who is good at IT

I really like this response to describe why campaigns like this are useful.

For some reason, too many women (and people in general, actually) have the idea that it’s either a great mysterious sector ruled by genius man hackers, or incredibly dull and tedious… Good examples of all kinds of women, i.e. relatable figures, in the industry, help disperse the mystery …

It’s fun seeing the variety of people being highlighted with the hashtag, people that are interesting that I’d not have heard about without it. Good to see how many of us are out there, too – and how positive we can be toward each other.

So are the campaigns useful?

Campaigns highlight awareness and allow us to recognise that there are issues, however, they are not enough in themselves.  I'm not optimistic about seeing the ratio improving in Computing Services by International Women's Day 2018 but I'd love to be proven wrong.

There is not one type of person that should work in IT.  Look out for #ITjobs on our twitter account and please apply.

 

Making your office moves easier

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📥  Computing Services, Service Desk

Moving locations can be stressful so we have introduced the Office Move Request form to the IT Help portal to make it more straightforward.  Please submit the form 14 days or more before you move.  We will use the details in the form to start a conversation with you and work to make sure the set-up of IT in your new location goes smoothly.

Access the Office Move Request form

  1. Log into IT Help
  2. Select 'New Requirement'
  3. Select 'Request an IT Service'
  4. Select 'Office Move Request'
  5. Fill out as much information as possible
  6. Select 'Submit'

Happy moving!

 

 

Pidgin retirement, 3 February 2017

📥  Computing Services

Following on from roll-out of Skype for Business to all staff, the legacy instant messaging client Pidgin is being retired.  The client will have been removed from across the University desktop estate, 3 February 2017.

You can use Skype for Business for instant messaging - give it a go if you haven't tried it yet!  Skype can be used on your work computer as well as Apple, Android and Windows devices.

 

SAMIS unavailable, 20 and 21 December 2016

📥  Computing Services, SAMIS

SAMIS will be unavailable, Tuesday and Wednesday 20 and 21 December 2016.  This is a significant upgrade and, as recommended by our software supplier, we have set aside two days to complete the work.

We need time to back-up the databases and complete underlying work on the servers and databases before the upgrades commence.  For this reason, we would ask users to stop using SAMIS by 6pm on Monday, 19 December.

Unavailable applications

The following applications will be unavailable for the duration of the upgrade:

  • University user account creation & some other computing services user account tools
  • Application Tracker
  • Online Applications
  • SAMIS bookings (PG Skills, University Open Days, UCAS Open Days)
  • Applicant username and password generation
  • Registration
  • SAMIS on the Web (Student and Staff: includes Unit Evaluation and Coursework Coversheet printing and scanning)
  • Student Lookup
  • Access to Student Information Desk (SID)
  • SAMIS Desktop Client (Staff only)
  • Business Objects (SAMIS-related reports only)
  • Learning Materials Filestore (LMF)

SAMIS client users will be informed by email when SAMIS is available again or you can follow the news on twitter @UniofBathIT.  Check the status of SAMIS at status.bath.ac.uk.

Connections to SAMIS

Data to / from SAMIS and other systems will not update during the upgrade. If you are responsible for any technical interfaces to/from SAMIS, please ensure that your connections to the database will not be attempting to run during this period. Systems that provide data to or get data from SAMIS include:

  • UCAS
  • Moodle
  • HUB
  • CareerHub
  • Room Service
  • Agresso
  • PURE
  • Student Loan Company
  • Students' Union (MSL)
  • Exam Timetable

Thank you for your patience while this necessary upgrade takes place.

 

IT services unavailable during weekend of 17 and 18 December 2016

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📥  Computing Services, Servers and Storage

Please log out of your PC, Friday 16 December 2016, before leaving for the weekend.  Many IT services will be unavailable from 7am Saturday 17 December  2016.  Email, Wi-Fi and access to the internet will be available if you access them from your personal device.  On Sunday 18 December please check the status of different services at status.bath.ac.uk   

Services affected by the maintenance include

• Access to active directory PCs connected to the University network (staff computers, public access computers in the Library and in general teaching areas)
• 'H' drive storage and your roaming profile (used when you log in)
• Linux desktops
• Sunrays
• Remote desktop services (UniDesk, UniApps, AdminDesk, AdminApps and UniDeskLR)
• people.bath.ac.uk (personal web space)
• files.bath.ac.uk
• Scanning on managed print devices
• Archibus Web Central (ARCHIBUS facilities management software)
• Business Objects
• CMS
• CRIS (Current Research Information System)
• LMF (Learning Materials Filestore)
• Pure
• RT
• SAMIS (client software)
• Sympa email lists
• Wiki
• Web – read only web root available for upgrade
• X drive – departmental and some research storage

Available services include:

Email, Wi-Fi and access to the internet if you use your own device.

Work Completion

We will tweet from @UniofBathIT once work has been completed. You can check the status of different services at status.bath.ac.uk

Many thanks for your patience while we upgrade our NetApps service and carry out this important work to increase our storage capacity.