Computing Services

The department behind IT services at the University of Bath

Posts By: Jessica

Ansys license change

  

📥  Software Licensing

In an effort to enhance the end user experience of using Ansys software on campus, Computing Services are implementing a solution that will dedicate Ansys research licenses to staff members and postgraduate students.

After the new license settings are applied, undergraduate students will be assigned Ansys teaching licenses only.

Many thanks

Computing Services

 

Phishing attack change of name request.

  

📥  Security

We are getting reports of a phishing email that has been sent to students and staff at the University. If you receive this email please be aware that it is fake. Please ignore it and delete it.

If you have clicked on the link you can visit the Service Desk on Level 2 of the Library, or log a help ticket for further advice.

Example of the phishing e-mail is below:

changeofnamephishing
Our guide on what to do if you receive a phishing email

You can read our guide to phishing emails.

 

IT maintenance Saturday 10 June 2017

  

📥  Computing Services

Please log out of your PC, Friday 9 June 2017, before leaving for the weekend.  Many IT services will be unavailable from 7am on Saturday 10 June 2017.  Email, Wi-Fi and access to the internet will be available if you access them from your personal device. Please check the status of different services at status.bath.ac.uk

Services affected by the maintenance include:

  • Access to active directory PCs connected to the University network (staff computers, public access computers in the Library and in general teaching areas)
  • Adminapps
  • 'H' drive storage and your roaming profile (used when you log in)
  • Archibus Web Central (ARCHIBUS Facilities Management Software)
  • Business Objects
  • Content Management System (CMS)
  • CRIS (Current Research Information System)
  • Linux services LCPU
  • Linux.bath
  • LMF (Learning Materials Filestore)
  • MPS (Managed Print Service)
  • Pure
  • RT
  • RDS services Unidesk/Admindesk/UnideskLR
  • SAMIS (client software)
  • Secure Downloads
  • Subversion (version control)
  • Uniapps
  • Web (www.bath.ac.uk)
  • Wiki
  • 'X' drive storage including Departmental and Research Filestores
  • SCCM

Available services include:

Email, Wi-Fi and access to the internet if you use your own device.

Work Completion

We will tweet from @UniofBathIT once work has been completed. You can check the status of different services at status.bath.ac.uk

Many thanks for your patience while we upgrade our services and carry out this important work.

 

Guidance on protection against ransomware

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📥  Security

Due to the ransomware attacks on the NHS and many other organisations as reported in the world media, we have provided some guidance to protect your personal devices (including ones you have at home) against similar attacks. If you have a University-owned device then please contact us for advice.

Windows XP
We recommend that you obtain the latest version of Windows as Microsoft no longer support this. However, they have provided an emergency update to protect your device against this particular attack.

If you are not able to obtain the latest version of Windows, then you need to run Windows update to ensure your system is up to date.

Ensure that you have antivirus software installed and that it is up to date. If you do not have antivirus software installed then we recommend Sophos which is offered to staff and students for free.

Windows 7/8/10
Run Windows update to ensure your system is up to date.

Ensure that you have antivirus software installed and that it is up to date. If you do not have antivirus software installed then we recommend Sophos which is offered to staff and students for free.

macOS
If possible, ensure you have upgraded to the latest macOS. 

If you are running Bootcamp, this will need to be updated too.

Check and run Mac software updates. 

Ensure that you have antivirus software installed and that it is up to date. If you do not have antivirus software installed then we recommend Sophos which is offered to staff and students for free.

Linux
Update your system to the latest version. 

If you are running a virtual machine this will need to be updated too.

Ensure that you have antivirus software installed and that it is up to date. If you do not have antivirus software installed then we recommend Sophos which is offered to staff and students for free.

iOS
Update your system to the latest version.

Ensure that you have antivirus software installed and that it is up to date. If you do not have antivirus software installed then we recommend Sophos.

Android
Update your phone to the latest software version. See your phone manufacturer’s website to find out how to do this.

Ensure that you have antivirus software installed and that it is up to date. If you do not have antivirus software installed then we recommend Sophos.

Further information and advice
Please feel free to contact us should you need any further information and advice about this issue.

We strongly advise you to back up your files on a regular basis.

 

 

Update: WannaCrypt Ransomware

  

📥  Security

This is an update about the WannaCrypt Ransomware virus that we blogged about earlier. We have discovered several new variants of the WannaCrypt Ransomware virus. Please be aware that we are doing everything we can to keep the University community safe and protected.

If you are in any doubt, the best way to contact us is at http://go.bath.ac.uk/it-help-form. If your enquiry is urgent then you can contact us on x3434. You can also visit the Service Desk in person on level 2 of the Library.

We will be providing a series of self help guides later on today.

Microsoft have provided guidance surrounding this at https://blogs.technet.microsoft.com/msrc/2017/05/12/customer-guidance-for-wannacrypt-attacks/

 

 

Windows 10 is ready for launch.....

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📥  Software Delivery

Staff at the University can use our form to register interest in having Windows 10 installed on their work PC.

Why do I want Windows 10?

Based on the Anniversary update of Windows 10, the University deployment includes: great new enhancements to the Start Menu, a better way to organise the apps you're working with using Task View & Virtual Desktops, the Action Centre and Microsoft’s new modern, secure web browser, Microsoft Edge. We’re also bundling in the latest edition of Microsoft Office 2016.

Freedom to do more – with the new Software Center included as standard, you have the freedom to install apps you need and to schedule Windows updates for when you aren’t in the office.

  • It’s all about speed – Windows 10 has a much faster boot up time
  • Security is key – Windows 10 has improved security features across the whole system
  • Microsoft Office 2016 – use the latest version of Office to complete your tasks
  • Cutting edge - a sleek and modern design, Windows 10 is a cutting edge OS.

Training and Support

You can book onto our Windows 10 self-paced training course. These run from May.  Alternatively, you can download the manual from Moodle and work through at your own pace.

The Microsoft Windows 10 Getting Started index runs you through features Windows 10 has to offer complete with handy videos.

Key things to note

  • Before your upgrade you’ll need to make sure any files on the C drive are backed up to a safe place not on your PC.
  • The installation process from start to finish should take approximately one hour, so please allow time for that. You might wish to request an upgrade appointment with your IT Supporter near the end of the day.

 

Simon's off to Sierra Leone

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📥  Audio Visual Unit (AV)

Fresh from being nominated for a Learning On Screen award Dr Roy Maconachie from the Department of Social Policy and Science and Simon Wharf from our Audio Visual team are heading out on a new research trip.They will be following diamond mining in Sierra Leone.

Simon is going to create a series of vlogs for us to document his trip and we are really excited to see the outcome of this.

Watch the first of these where he talks about the background to the research and the kit he needs to decide on for the 8 days of filming.

 

Further advice on University pay rise phishing scam.

  

📥  Security

The Police have issued further advice regarding the hoax phishing emails being sent to universities regarding fake pay rises. Action fraud have updated their website with more details.   

If you are concerned, you can forward any emails to the team at phishing@bath.ac.uk and they will advise.

If you have clicked on the link and filled out the documentation, please visit the Service Desk on Level 2 of the Library, or log a help ticket for further advice.

 

 

IT maintenance affects many services, Tue 14 Feb 2017, 7am to 9am

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📥  Computing Services

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 14 February 2017.  A number of services will be affected due to essential upgrades.  The status of IT services can be found at status.bath.ac.uk.

  • Guest Wi-Fi for our visitors will be unavailable
  • NX software will be unavailable due to a license upgrade
  • solutions.bath.ac.uk, collaborate.bath.ac.uk and mysite.bath.ac.uk services will be unavailable while we carry out maintenance on our Sharepoint infrastructure

 

*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.  Thank you for your patience while this necessary work takes place.

 

Phishing attempt: Email from HR about a pay rise

  

📥  Security

We have been made aware that over the weekend of Saturday 4 and Sunday 5 of February several users were sent emails about about a 13.86 % payrise. Please be aware these are fake phishing attempts. Please do not fill in any documents or enter any personal information. If you are concerned, you can forward any emails to the team at phishing@bath.ac.uk and they will advise.

If you have clicked on the link and filled out the documentation, please visit the Service Desk on Level 2 of the Library, or log a help ticket  for further advice.

Below is an example of the phishing email:

Subject: Your 13.86% Salary Raise Documents

The salary structure for 2017 Fiscal Year (FY '17) was reviewed
and it was noticed that you are due for a 13.86% salary raise on
your next paycheque starting February 2017

The salary raise documents are enclosed herewith.

All prorated bonuses and deductions are also advised therein