Computing Services

The department behind IT services at the University of Bath

Posts By: Jessica

Simon's off to Sierra Leone

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📥  Audio Visual Unit (AV)

Fresh from being nominated for a Learning On Screen award Dr Roy Maconachie from the Department of Social Policy and Science and Simon Wharf from our Audio Visual team are heading out on a new research trip.They will be following diamond mining in Sierra Leone.

Simon is going to create a series of vlogs for us to document his trip and we are really excited to see the outcome of this.

Watch the first of these where he talks about the background to the research and the kit he needs to decide on for the 8 days of filming.

 

Further advice on University pay rise phishing scam.

  

📥  Security

The Police have issued further advice regarding the hoax phishing emails being sent to universities regarding fake pay rises. Action fraud have updated their website with more details.   

If you are concerned, you can forward any emails to the team at phishing@bath.ac.uk and they will advise.

If you have clicked on the link and filled out the documentation, please visit the Service Desk on Level 2 of the Library, or log a help ticket for further advice.

 

 

IT maintenance affects many services, Tue 14 Feb 2017, 7am to 9am

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📥  Computing Services

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 14 February 2017.  A number of services will be affected due to essential upgrades.  The status of IT services can be found at status.bath.ac.uk.

  • Guest Wi-Fi for our visitors will be unavailable
  • NX software will be unavailable due to a license upgrade
  • solutions.bath.ac.uk, collaborate.bath.ac.uk and mysite.bath.ac.uk services will be unavailable while we carry out maintenance on our Sharepoint infrastructure

 

*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.  Thank you for your patience while this necessary work takes place.

 

Phishing attempt: Email from HR about a pay rise

  

📥  Security

We have been made aware that over the weekend of Saturday 4 and Sunday 5 of February several users were sent emails about about a 13.86 % payrise. Please be aware these are fake phishing attempts. Please do not fill in any documents or enter any personal information. If you are concerned, you can forward any emails to the team at phishing@bath.ac.uk and they will advise.

If you have clicked on the link and filled out the documentation, please visit the Service Desk on Level 2 of the Library, or log a help ticket  for further advice.

Below is an example of the phishing email:

Subject: Your 13.86% Salary Raise Documents

The salary structure for 2017 Fiscal Year (FY '17) was reviewed
and it was noticed that you are due for a 13.86% salary raise on
your next paycheque starting February 2017

The salary raise documents are enclosed herewith.

All prorated bonuses and deductions are also advised therein

 

 

 

IT maintenance affects services, Tuesday 31 January 2017

  

📥  Computing Services

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 31 January 2017.  A number of services will be affected due to essential upgrades.  The status of IT services can be found at status.bath.ac.uk.

  • PG applications and online bookings will be unavailable while we upgrade these services to be responsive for use on mobile devices (7am to 10am)
  • iTrent (including ESS and MSS) will be unavailable due to an upgrade
  • Managed Print Service (MPS) will be unavailable due to maintenance
  • Wi-Fi will experience minor disruption while we upgrade the service
  • solutions.bath.ac.uk services will be unavailable while we carry out maintenance on our Sharepoint infrastructure

Work on MySQL services will affect a number of services across the University (7am to 10am).

  • go.bath.ac.uk service including the live redirects and administration
  • news admin interface
  • alumni bath mail
  • what's on
  • accommodation mailroom
  • estates workflow
  • bamboo
  • procuro
  • resnet registration
  • legacy wi-fi registration
  • some research databases
  • BUCS patching

Work on timetabling software and a database upgrade will affect Timetabling, 31 January 2017.

*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.  Thank you for your patience while this necessary work takes place.

 

Reduced IT support Friday 13 and Monday 16 January

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📥  Service Desk

As you may be aware, IT supporters are on the move. We blogged previously about how on Monday 16 January, IT Supporters are moving to the newly refurbished 6 West building.

This means that on the afternoon of Friday 13 January and on Monday 16 January there will be reduced IT support, while the IT supporters pack up, move in and get everything set up.

We aim to have everything up and running by midday on Monday but please bear with us.

You can read about some of the benefits and improvements to the service we offer you, on the blog.

Thank you for your understanding

 

Update: Research storage now fully available

  

📥  Servers and Storage

We have now resolved  the issues that were affecting the Research Data storage facilities. We are also in the process of bringing additional capacity on line and as soon as this is operational, we will be migrating storage to this.

We will continue to monitor the storage, if you are still encountering problems with accessing your research data, please submit an IT help ticket.

Thank you for your understanding, while we investigated these issues.

 

From Monday January 16 Faculty IT Supporters are on the move

  

📥  Computing Services, IT Literacy, Service Desk

From Monday 16 January, IT supporters will be moving to a new home. This means that they will no longer be based within the Faculties. This move ties in with the relocation of the remaining Computing Services staff to the refurbished 6 West building. Our IT training facilities are moving too.

The way you ask for help isn't changing and you can request IT support by logging a support ticket in the usual way.

This is the first time that many of our IT supporters and Service Desk staff have worked side by side. We believe that this move will provide greater efficiency of the IT support we provide to our customers and additionally the opportunity to design more innovative solutions to make your working life easier. A few of the benefits are:

  • Collaborative working - with all  our IT colleagues in one space
  • Shared knowledge - with such a wide range of varied expertise, we can share knowledge
  • Eliminating risks of single points of failure.

As supporters will no longer be based in the departments, we would  like to use this opportunity to encourage greater communication between you, your department and User Services and we welcome ideas to facilitate this.

 

 

A new home for the IT training suite from January 2017

  

📥  IT Literacy

A new year means a fresh start for the IT training rooms. From Monday 16 January 2017 the IT training rooms will be located in the newly refurbished 6 West building.

If you are registered for a training course taking place after this date you will need to come to the new IT training suite in 6 West. The move comes as the final Computing Services staff members relocate from the 2 South building.

The refurbishment will offer improved facilities for training courses such as a classroom style collaborative working space and flip top desks, to be used for either paper or computer based courses. View our wide range of training courses and book your place on the website.

 

Five star service?

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📥  Computing Services

From Monday 9 January you will be able to rate and comment on the service you have received from the IT support team when you request help, after your ticket has been closed.

It’s an opportunity for you to give us feedback and provides valuable insight into what we have done well and what we could improve on. The aim of this is to give you an improved service.

How to rate:

  1. find your IT help ticket that has been closed
  2. at the bottom of the ticket you will see a grey box with the words, 'how would you rate the handling of your request'
  3. click the number of stars (from 1, poor to 5, excellent)
  4. write any comments in the box and press the send feedback button