Computing Services

The department behind IT services at the University of Bath

Topic: Computing Services

IT maintenance Saturday 10 June 2017

  

📥  Computing Services

Please log out of your PC, Friday 9 June 2017, before leaving for the weekend.  Many IT services will be unavailable from 7am on Saturday 10 June 2017.  Email, Wi-Fi and access to the internet will be available if you access them from your personal device. Please check the status of different services at status.bath.ac.uk

Services affected by the maintenance include:

  • Access to active directory PCs connected to the University network (staff computers, public access computers in the Library and in general teaching areas)
  • 'H' drive storage and your roaming profile (used when you log in)
  • Archibus Web Central (ARCHIBUS Facilities Management Software)
  • Business Objects (client software)
  • Content Management System (CMS)
  • CRIS (Current Research Information System)
  • LMF (Learning Materials Filestore)
  • MPS (Managed Print Service)
  • Pure
  • RT
  • SAMIS (client software)
  • Secure Downloads
  • Subversion (version control)
  • Web (www.bath.ac.uk)
  • Wiki
  • 'X' drive storage including Departmental and Research Filestores
  • SCCM

Available services include:

Email, Wi-Fi and access to the internet if you use your own device.

Work Completion

We will tweet from @UniofBathIT once work has been completed. You can check the status of different services at status.bath.ac.uk

Many thanks for your patience while we upgrade our NetApps service and carry out this important work to increase our storage capacity.

 

Strategic Systems Team away day, April 2017

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📥  Computing Services

It can be difficult to decide when the best time for an away day is but we felt it was a great opportunity for us.  We are a new team, I’m a new manager and new staff have joined our team recently. We make up the Strategic Systems team and we look after our IT systems in Accommodation, Hospitality & Estates, Finance and HR & Payroll.

With the decision made to take up this chance, we gathered in the large rehearsal room in the Edge and Amanda Wylie (Head of Staff Development) asked us to depict our team dynamic in the form of interpretive dance.

Not really – that’s for next time (are you with me, team?).

Instead, Amanda engaged us in a more gentle way, with a series of questions to ask each other. It emerged that Eddie had met the Pope, Chris keeps a collection of caterpillars, and my most inspiring place is the Jewish Museum in Berlin.

ICS psychometric scheme

Amanda then described the ICS psychometric scheme – a very simple colour related way to analyse our preferred ways to interact with the world, with work, and how this can affect the way we work together. We were then asked to put ourselves into groups according to what colour we felt we were. A big group of blue, which is not that surprising for a bunch of systems developers.  For those not initiated into this, I will summarise blue people in the following way:

·         we like bullet points.

We did have a couple of yellows (more likely to prefer interpretive dance) and one very much between to declare one way.

It is interesting I think to reflect on the differences between us regarding our ‘secondary’ colours. Though dyed in the wool blue (nothing to do with the Tories I hasten to add) I also have a lot of yellow.  This means I can be a bit more easy-going and spontaneous than some ‘blue’ people, but also a bit chaotic and disorganised. Others in the team have green tinges – more aware of us as a community and the needs of others. Those of us with a bit of red also can get frustrated by delays and too much agonising over details.

We also did a couple of exercises using a rope and blind-folds. Entirely about how a group works together, you understand.

Towards the end we were asked to discuss what is working well and what is not, what the team need from me as a manager and what I need from them, what we appreciate and what we need more and less of from each other. Some useful points came out of this. I think there were a lot of positive feelings expressed and some useful pointers regarding improvements and development.

Thank you for the day, to my team and to our customers

There has been less time to reflect than perhaps we hoped for.  Fixing the issues that resulted from weekend work has been more important and we thank our customers for their understanding during this time.  However, the overall feeling was very positive and we feel we know each other better and are more at ease.  I feel proud of all of us and grateful to my team for their positive spirit and willingness to fully participate in this workshop. Amanda facilitated this wonderfully, and I hope to do something similar in a few months or so.

 

Guidance on protection against ransomware

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📥  Security

Due to the ransomware attacks on the NHS and many other organisations as reported in the world media, we have provided some guidance to protect your personal devices (including ones you have at home) against similar attacks. If you have a University-owned device then please contact us for advice.

Windows XP
We recommend that you obtain the latest version of Windows as Microsoft no longer support this. However, they have provided an emergency update to protect your device against this particular attack.

If you are not able to obtain the latest version of Windows, then you need to run Windows update to ensure your system is up to date.

Ensure that you have antivirus software installed and that it is up to date. If you do not have antivirus software installed then we recommend Sophos which is offered to staff and students for free.

Windows 7/8/10
Run Windows update to ensure your system is up to date.

Ensure that you have antivirus software installed and that it is up to date. If you do not have antivirus software installed then we recommend Sophos which is offered to staff and students for free.

macOS
If possible, ensure you have upgraded to the latest macOS. 

If you are running Bootcamp, this will need to be updated too.

Check and run Mac software updates. 

Ensure that you have antivirus software installed and that it is up to date. If you do not have antivirus software installed then we recommend Sophos which is offered to staff and students for free.

Linux
Update your system to the latest version. 

If you are running a virtual machine this will need to be updated too.

Ensure that you have antivirus software installed and that it is up to date. If you do not have antivirus software installed then we recommend Sophos which is offered to staff and students for free.

iOS
Update your system to the latest version.

Ensure that you have antivirus software installed and that it is up to date. If you do not have antivirus software installed then we recommend Sophos.

Android
Update your phone to the latest software version. See your phone manufacturer’s website to find out how to do this.

Ensure that you have antivirus software installed and that it is up to date. If you do not have antivirus software installed then we recommend Sophos.

Further information and advice
Please feel free to contact us should you need any further information and advice about this issue.

We strongly advise you to back up your files on a regular basis.

 

 

Update: WannaCrypt Ransomware

  

📥  Security

This is an update about the WannaCrypt Ransomware virus that we blogged about earlier. We have discovered several new variants of the WannaCrypt Ransomware virus. Please be aware that we are doing everything we can to keep the University community safe and protected.

If you are in any doubt, the best way to contact us is at http://go.bath.ac.uk/it-help-form. If your enquiry is urgent then you can contact us on x3434. You can also visit the Service Desk in person on level 2 of the Library.

We will be providing a series of self help guides later on today.

Microsoft have provided guidance surrounding this at https://blogs.technet.microsoft.com/msrc/2017/05/12/customer-guidance-for-wannacrypt-attacks/

 

 

WannaCrypt Ransomware - please be vigilant

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📥  Computing Services, Security

You will be aware of the news reports of ransomware attacks on the NHS and many other institutions around the world.  Ransomware attacks are mainly launched via email and are a major threat to our data.

To protect against these, the University of Bath relies on a layered approach to protect our systems with regular patching, anti-virus, firewall protection and mail filtering.  Updates to protect University systems against the vulnerability exploited in the latest attacks were tested and released to our systems and signature updates for the current attack were made available from our vendors.  Support teams are working to check that all updates have been deployed successfully and ensure that our systems are fully protected.

Ransomware does need someone to open the booby-trapped attachments so everyone should take care with emails containing attachments or links. An email may look genuine but can be spoofed. You should ask yourself:

  • Am I expecting an email from this organisation?
  • Have I actually purchased or used the service being referred to?
  • Am I confident that the attachment is safe?

Even if you choose to open the attachment:

  • Never tick/check enable macros on attachments, unless you explicitly need to and trust the sender. If in doubt contact Computing Services.
  • Don’t run a program if you don’t know where it has come from and haven’t chosen to install it yourself.

If you are in any doubt, the best way to contact us is at http://go.bath.ac.uk/it-help-form. If your enquiry is urgent then you can contact us on x3434.

Personal and home computers need to be protected as much as University systems, so make sure you run system updates and check your anti-virus is up to date the next time you use your computer. For more information see the article on the malware from Microsoft.

We also offer advice on dealing with fake and phishing emails on our website.

Wiki now available

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📥  Computing Services

Further to the issue experienced over the last few days with the Wiki, we are pleased to announce that the Wiki is now available again.

The downtime was caused by hardware failures that happened as a result of moving storage to the new datacentre. We have managed to restore the Wiki data from a backup taken in the early hours of Friday 21 April 2017. Unfortunately this does mean that any changes that have been made to Wiki pages and spaces after 12:20am on Friday 21 April have not been restored.

We would like to apologise for the inconvenience caused due to the downtime and related issues and we would like to thank you for your patience over the last few days.

If you do have any issues with the Wiki that have not been mentioned here then please contact Digital Marketing and Communications at web-support@bath.ac.uk

 

Phishing email with invoice details in subject line, April 2017

📥  Computing Services

We are getting reports of a phishing email that has been sent to students and staff at the University. If you receive this email please be aware that it is fake. Please ignore it and delete it.

If you have clicked on the link you can visit the Service Desk on Level 2 of the Library, or log a help ticket for further advice.

Example of the phishing e-mail is below:

From: Name of person at Bath (name@bath.ac.uk) [mailto:daniel.weber@raben-group.com]
Sent: 12 April 2017 11:19
To: Name of recipient <name at @bath.ac.uk>
Subject: Invoice 0000455 from A Name (name@bath.ac.uk)

You have received an invoice from A Name (name@bath.ac.uk) for £2,077.07. To view, print or download a JS copy of your invoice, click the link below:

http://link removed/

Best regards, A Name
(name@bath.ac.uk)

Our guide on what to do if you receive a phishing email

You can read our guide to phishing emails.

 

Open event for staff to visit IT training suite, 6 West, Friday 5 May 2017

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📥  Computing Services, IT Literacy

Come and visit the new IT Training suite in 6 West, Friday 5 May 2017.  We are holding an open event for staff between 1pm and 3pm and invite you to join us. The new rooms are bright and modern and have the advantage of two different layouts, collaborative and classroom.

Come and meet the team, have a look around and find out about the services we offer.  They include:

  • Frequent tutor-led and self-paced courses in commonly used applications like Word, Excel, MindGenius and Endnote and University systems such as Agresso and Business Objects.
  • Bespoke training solutions that will fit the needs of your team.
  • IT trainers with a huge amount of knowledge that you can tap into by logging a query at go.bath.ac.uk/it-help-form.
  • One room is set up with Windows 10 so you can give it a try.
  • Contemporary, high-tech training rooms that staff at the University can book through us.

Tea, coffee and biscuits will be available.

There is no need to book, we look forward to seeing you, Friday 5 May 2017, any time between 1pm and 3pm.

 

 

 

Windows 10 is ready for launch.....

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📥  Software Delivery

Staff at the University can use our form to register interest in having Windows 10 installed on their work PC.

Why do I want Windows 10?

Based on the Anniversary update of Windows 10, the University deployment includes: great new enhancements to the Start Menu, a better way to organise the apps you're working with using Task View & Virtual Desktops, the Action Centre and Microsoft’s new modern, secure web browser, Microsoft Edge. We’re also bundling in the latest edition of Microsoft Office 2016.

Freedom to do more – with the new Software Center included as standard, you have the freedom to install apps you need and to schedule Windows updates for when you aren’t in the office.

  • It’s all about speed – Windows 10 has a much faster boot up time
  • Security is key – Windows 10 has improved security features across the whole system
  • Microsoft Office 2016 – use the latest version of Office to complete your tasks
  • Cutting edge - a sleek and modern design, Windows 10 is a cutting edge OS.

Training and Support

You can book onto our Windows 10 self-paced training course. These run from May.  Alternatively, you can download the manual from Moodle and work through at your own pace.

The Microsoft Windows 10 Getting Started index runs you through features Windows 10 has to offer complete with handy videos.

Key things to note

  • Before your upgrade you’ll need to make sure any files on the C drive are backed up to a safe place not on your PC.
  • The installation process from start to finish should take approximately one hour, so please allow time for that. You might wish to request an upgrade appointment with your IT Supporter near the end of the day.