Service Desk

Salary: Starting from £21,585 rising to £24,983 Closing Date: Sunday 8 October 2017 Passionate about supporting customers with their IT and delivering excellent service? We have an exciting opportunity for a skilled IT professional, ideally with a background in IT...

We're celebrating a second birthday at Computing Services!  It's two years since we introduced a new way for you to get help with your IT.  In that time over 113,300 service requests and 13,400 incidents have been raised by our...

Moving locations can be stressful so we have introduced the Office Move Request form to the IT Help portal to make it more straightforward.  Please submit the form 14 days or more before you move.  We will use the details...

As you may be aware, IT supporters are on the move. We blogged previously about how on Monday 16 January, IT Supporters are moving to the newly refurbished 6 West building. This means that on the afternoon of Friday 13...

I often hear colleagues talking about 'our customers' and 'customer service', but who ARE our customers, yours and mine? Thinking of the University as a whole, it might be easiest to start with the obvious ones: undergraduate and postgraduate students...

From Monday 16 January, IT supporters will be moving to a new home. This means that they will no longer be based within the Faculties. This move ties in with the relocation of the remaining Computing Services staff to the...

IT support on campus will be reduced for the afternoon, Friday 16 December 2016 and the following services will close at midday: Help Desk in the Library Campus Computer Shop in the Library Contact IT Help if you have any...

We are introducing a cleaner look to the online tool which you use to send and track requests for IT help and support.  You will initially choose between two options. Think, 'it's broken' versus 'I need something'. You will then...

You can get IT Help with your smart phone, tablet, PC or Mac without visiting the Service desk or waiting for an IT Supporter to visit your desk. We are using a new device support service which allows us to...