Service Desk
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We need student volunteers for a focus group
Do you ever use the IT help form when you have an IT issue? Computing Services are looking at a redesign and we would love your feedback. Do you find the design easy to use? What works for you? What...
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Reduced IT Support, Friday 14 December midday until 5pm
IT support on campus will be reduced for the afternoon of Friday 14 December 2018. The following services will close at midday: IT Service Desk in the Library IT Shop in the Library Contact IT Help if you have any...
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The IT Service Desk will close for one hour, Wednesday 4 July
The IT Service Desk will close between 2.15pm and 3.15pm on Wednesday 4 July. This is due to an all staff meeting. If you have an IT emergency during this time (such as a network outage), please call the Service...
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Happy 1st birthday 6 West
It doesn’t seem like a year ago since we moved in to our new home in 6 West. The ground floor of the building now houses IT Support, IT Literacy, part of the Audio Visual Unit and Service Desk (although...
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Access to the help portal TOPdesk is changing on Tuesday October 24.
If you currently access our IT help portal, TOPdesk, using the URL topdesk.bath.ac.uk please don't as we are disabling this URL and from 24 October it will no longer work. If you have this URL in your bookmarks or favourites,...
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We're hiring! Vacancy for IT Support Technician (Service Desk Analyst)
Salary: Starting from £21,585 rising to £24,983 Closing Date: Sunday 8 October 2017 Passionate about supporting customers with their IT and delivering excellent service? We have an exciting opportunity for a skilled IT professional, ideally with a background in IT...
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Birthday celebrations and continual improvement for IT services
We're celebrating a second birthday at Computing Services! It's two years since we introduced a new way for you to get help with your IT. In that time over 113,300 service requests and 13,400 incidents have been raised by our...
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Making your office moves easier
Moving locations can be stressful so we have introduced the Office Move Request form to the IT Help portal to make it more straightforward. Please submit the form 14 days or more before you move. We will use the details...
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Reduced IT support Friday 13 and Monday 16 January
As you may be aware, IT supporters are on the move. We blogged previously about how on Monday 16 January, IT Supporters are moving to the newly refurbished 6 West building. This means that on the afternoon of Friday 13...