Service Desk
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Making your office moves easier
Moving locations can be stressful so we have introduced the Office Move Request form to the IT Help portal to make it more straightforward. Please submit the form 14 days or more before you move. We will use the details...
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Reduced IT support Friday 13 and Monday 16 January
As you may be aware, IT supporters are on the move. We blogged previously about how on Monday 16 January, IT Supporters are moving to the newly refurbished 6 West building. This means that on the afternoon of Friday 13...
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Who are your customers and mine?
I often hear colleagues talking about 'our customers' and 'customer service', but who ARE our customers, yours and mine? Thinking of the University as a whole, it might be easiest to start with the obvious ones: undergraduate and postgraduate students...
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From Monday January 16 Faculty IT Supporters are on the move
From Monday 16 January, IT supporters will be moving to a new home. This means that they will no longer be based within the Faculties. This move ties in with the relocation of the remaining Computing Services staff to the...
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Reduced IT Support Friday 16 December 2016 midday - 5pm
IT support on campus will be reduced for the afternoon, Friday 16 December 2016 and the following services will close at midday: Help Desk in the Library Campus Computer Shop in the Library Contact IT Help if you have any...
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'It's broken' versus 'I need something', an easier way of getting IT support, September 2016
We are introducing a cleaner look to the online tool which you use to send and track requests for IT help and support. You will initially choose between two options. Think, 'it's broken' versus 'I need something'. You will then...
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Get help with your smart phone, tablet, PC or Mac wherever you are
You can get IT Help with your smart phone, tablet, PC or Mac without visiting the Service desk or waiting for an IT Supporter to visit your desk. We are using a new device support service which allows us to...
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The way to get IT help is changing....
On Tuesday 15 September the Computing Services help form will be replaced with improved service for requesting help, TopDesk. You can access it here: https://bath.topdesk.net TopDesk will not only let you log your requests for help, you can re-visit to...
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Service Desk Wins for Student Employer of the Year Award
The IT Service Desk recieved some exciting news this month when they learnt that they had been nominated for a SEOTY (Student Employer of the year) award by University of Bath student and Computing Services employee, Jules Farrow. The nomination...
