The IT Shop will be closing at 3.30pm on Friday 11 November 2016 due to staff shortage. It will open as normal at 9am on Monday 14 November.
Thank you for your understanding.
The IT Shop will be closing at 3.30pm on Friday 11 November 2016 due to staff shortage. It will open as normal at 9am on Monday 14 November.
Thank you for your understanding.
Hello fellow surfers of the blogosphere!
As this is my first blog post, it seemed appropriate to introduce you to my team, Business Support Systems, and to tell you a little about what we do.
The Business Support Systems team within Computing Services is still a relatively new team, only becoming complete in February 2016. Our mission is to develop solutions to Business Process Management needs across the University, in line with the larger Process Improvement initiative that the University is running.
If you're not sure what Business Process Management is, it could be described as 'improving the way that data flows throughout an organisation, which may or may not use technology to do so'.
We are most effective when you come to us with your Business Needs or Problems, rather than asking for a specific solution - we have the expertise and experience to help you meet your aims by working with you to build the right solution. If you work collaboratively with us to do this, our solutions will add value to the organisation by supporting improved, streamlined processes which add value to the business and specific teams or groups of customers. Our solutions allow people to focus on making appropriate decisions and human interactions, rather than being a slave to out-dated procedures and archaic ways of working.
Some examples of solutions we that have delivered so far are:
If you want to contact the team, you can email us at firstname.lastname@example.org, or by raising a ticket for us. Just make sure to mention BSS at the top of your description and it'll get to us.
I'll be blogging more from now on, telling you about the team, what we have achieved, what we are working on and what ideas we have for the future.
Until then, just remember:
“The first rule of any technology used in business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” - Bill Gates
With the successful introduction of Business Objects Webi the old Deski client is no longer needed and will now be removed from any University desktops that still have it from 14 November.
The software will notify you of removal and of a required restart.
If you have any queries or concerns regarding this change please contact IT Support via the self-service portal who will be able to advise.
We're pleased to let you know that Microsoft have now released a Mac client for Skype for Business. This replaces the existing 'Microsoft Lync' client that was previously available. This client takes a huge step in bringing parity between our Windows and Mac estate in terms of capability and now, more than ever before, our Mac users can experience the same level of integration with the University's Communications & Collaboration infrastructure as our Windows users do.
If you have 'Self Service' on your Mac then you can download the Skype for Business client directly, by clicking on the Self Service icon in your dock and selecting 'Install' under 'Skype for Business'.
In addition, staff already using Skype for Business at the University can install Skype for Business on your personally-owned Mac. Once installed, open the application and enter your University credentials as follows, replacing 'abc123' with your own username. You can find your username on your library card:
The long-awaited Skype for Business (Skype) roll-out to staff at the University of Bath has landed! Staff can use Skype's collaboration capabilities to work more easily with colleagues whether they are on campus, in Manvers Street, Pall Mall or at other universities.
The roll-out to all staff starts towards the end of November 2016 and will complete before Christmas. We will send you an email confirming the date you can start using Skype soon. The roll-out will focus on getting people to use Instant Messaging and Presence but we will have resources available to you so you can decide how much of the functionality of Skype would be useful to you in your work and research.
Interested in finding out more?
Otherwise, we'll be in contact with you over the coming weeks about your roll-out date. We are really excited about this change, some staff at the University are already happy using Skype and we hope you'll like it too!
For reasons not entirely clear, a few weeks ago I received an invite to process alongside 49 other members of the University community, as part of the 50th Anniversary celebrations.
The head of Computing Services, Andrew Lee, requested I write a blog about my experiences.
The details of this blog have been ruminating in my head for several weeks, and the final version is just a fraction of what is in my head. I will write a little bit about what I do, something about the day itself, and a little about my sporting life at the University.
I like to think I am representing those of us, in Computing Services but also in other areas of the University, who have been diligently turning up for work, day in and day out, for years.
Working at the University
To the young people of the world wishing to take a journey into the rarefied world of MIS systems, I recommend a childhood memorising data from reference books. I am thus deeply indebted to my father, who, when I was age 9 or 10, gave me a copy of the 1958 Wisden Cricketers Almanac. Shut away in my bedroom, I would spend hours reading scorecards from the 'Golden Age' of cricket. Living as we did in Somerset, I came to idolise the batting and bowling averages of a Bill Alley. I discovered the beauty of the cricket scorecard, still the pinnacle of human achievement.
After devouring the Wisden, I moved to other books of 'sporting bests', and could soon name the ground names and capacities, nicknames, shirt colours, record attendances, leading goalscorers etc of all 92 football league clubs.
Cricket, of course, provides the richest source of data. It is also, annoyingly, prone to change. In my universe the leading run makers in Test cricket are still Sir Garfield Sobers, M.C Cowdrey and Wally Hammond, and if asked the question: "Peabody, who are the leading wicket takers in test match cricket" , I would without hesitation respond: "Lance Gibbs with 309, followed by Fred Trueman with 307, Sir!".
“And , Peabody, how did Fred Trueman feel after taking those wickets”.
“If I may say so sir, he felt ‘bloody knackered’”.
“Very good Peabody”.
In this cruel and fast changing world, it comforts me that Jack Hobbs, with 61,670, is still the leading run-maker in all forms of first class cricket, and still will be when I have fallen under the proverbial bus.
I progressed to memorising the lyrics of pop songs, reading atlases (starting with the index of course), dictionaries, and, in a rare creative period, The Fontana Dictionary of Modern Thinkers, pages J-K (being a slow reader of text I couldn't manage the whole book; J-K is a rich vein actually: Joyce, Kafka, Kant, Kierkegaard, Paul Klee and many more I forget).
So now, decades later, on arriving at the coal face at 8am, sweaty from my bike ride in, and enjoying that first exquisite mug of coffee of the day, I can look on that support call from the student, confident in the knowledge that I have the intellectual capacity to deal with it. Just by looking at the email address of the enquirer, perhaps his or her student code, and the way he or she has signed off their email, I am able to pinpoint exactly which bit of the Postgraduate application system has defeated them and how I can make right their wrong.
To make things even more fun, I challenge myself to answer a support ticket without even reading it. Alas, the final stage of the perfect system whereby one will be able communicate the answer to the requestor by telepathy, has yet to be perfected, and the day when one can hold down a job in 'Computing Services' without actually having to see a computer is perhaps still some way off.
The team spends much of the day supporting and improving a myriad of systems. New ones are discovered every day.
Barely a day goes by when you do not have an intelligent conversation about something you do not understand. Thus you are always reminded of how little you know.
The rules around access to data seem to change on a daily basis. I am never quite certain whether I am in danger of being shot at dawn for exposing too much data via the web, or strung up at dusk because an academic cannot see the data that they believe they should. I find this keeps me on my toes. Keeps me focussed.
Sometimes we get time to develop stuff, which is where the real fun is.
50th Birthday at the Abbey
Regarding the procession itself, some weeks ago I received an outline of what we would be expected to do. One of the instructions related to the dress code:
"We would like the procession to have a fun, colourful feel. Please wear something that you think reflects your University life, e.g. Team Bath top, lab coat, department uniform etc."
I struggled with this. I am a middle aged, middle class man. I wear blue trousers, a blue shirt, and blue jacket. Other colours are possibly allowed if one is feeling frivolous, and paler colours are perhaps acceptable in summer. I wear brown shoes. I do not wear t-shirts adorned with witty slogans. Thus my default dress would not create a fun, colourful feel. As for a department uniform, I am not entirely sure what a Computing Services uniform would look like, but I am certain (let's face it) that it would not win any awards for sartorial elegance.
Part of me wants to rebel against the tyranny of having to be fun and colourful, but I also felt I was letting the side down. On Monday afternoon, struggling with these contrary feelings, I broke down. Just an hour before the rehearsal I purchased a pair of 'rust' coloured suede shoes from Clarks (£38 in the sale) in order to add some colour to my uniform. I have never before owned a pair of rust coloured shoes, and I am not sure whether I feel liberated or embarrassed.
To further dandify my default appearance, I wore a red silk scarf.
The dress rehearsal took place on Monday evening at 6pm. I met the person I would be processing alongside - Jack Kitchen, an undergraduate being honoured for his role in University radio. Like many of the students from the SU, he was wearing a purple jacket, along with a pair of natty pointed shoes. Most of the staff seemed to be wearing their normal day clothes, and I realised I had not needed to buy the rust coloured shoes after all, but by now it was too late to go back.
Whilst we waited for the rehearsal to begin, I chatted with Rob Whalley from the STV; we reminisced about how the place used to be and all the changes that have taken place.
Most of the rehearsal involved standing in a line in the abbey, listening to the University A Capella band (Aquapella) work through a repertoire of 1970s disco songs. This was not what I was expecting but was certainly entertaining. We then practised walking to our seats and sitting down; from our seats, we listened to the University choir rehearse their performance of 'Alleluia'. This was more high culture than I normally experience on a Monday evening.
On Tuesday morning we were instructed to be at the Guildhall by 9.45am, where we stood in a hot room for 75 minutes wondering exactly why we needed to be there so early. Perhaps we needed to practice standing up.
After loitering like ‘Billy no Mates’ by the coffee for some time, I chatted with Tim Woodman, one of the Vice Marshalls. The last time I saw Tim was on a cold and misty December day some years ago; Tim was writhing in agony on the astro turf pitch having just broken his knee during a friendly game of football. We were now able to spend several enjoyable minutes chatting about knee injuries.
I caught up with one of my colleagues from SREO - Helen Buick. Helen knows everything about modules and courses and programmes (lucky her) and is one of those people who do an amazing amount of important and unsung work.
I also spoke to senior Samis tester Merrilee Hurn. As Merrilee used to be personal tutor to more students than any other academic, I formulated a scientific law that I use in all testing:
"if it works for Merrilee Hurn it will work for anyone".
Alas, having just checked the data, I see that Merrilee is no longer the uber Personal Tutor, and I will have to re-write all my test plans.
I was also able to have a conversation with Jayne Bolland from the library, and was able to reminisce about a couple of years in the early 1990s when I worked in the Waterstones bookshop that was then housed at the front of the library.
About 10:55am, after a group photo, the Processing 50 were instructed to form our line. I noticed that Jack had added a tie to his uniform. Other members of the procession had also added some flourishes to the uniform they were wearing the previous evening, so there was the American Football player, the scientist in lab coat, and ‘The Stig’.
Now confident in our abilities to remain on two feet during the procession, and followed by the dignitaries including HRH the Earl of Wessex, we ventured out of the Guildhall and through the throngs of onlookers toward the Abbey. Outside the Abbey I enjoyed a few moments of the University folk band, noting some worthy beards.
We processed through the central aisle and took our positions in the choir stalls. The service was lovely; for an hour or so I was able to forget that I am merely a small cog in a large bureaucratic machine, and enjoy the performances of music, dance and poetry against the backdrop of a beautiful building. After the VC's discourse on Virgil, the ceremony ended with the Aquapella performing their rendition of 'Celebration' by Kool and the Gang.
In my head, I had pictured that in return for the task of walking a hundred yards or so, I might be offered a glass of fine wine, specially selected from the Vice Chancellor's personal cellar. Alas, after the service we were straight outside. There was time for Chris Shimmin-Vincent to take a photo of me in front of the 50th birthday sign, before it was on to one of the free buses and back up to work and the world of Samis.
Later in the day, I went to the Claverton rooms to help with the Party on the Parade; my task was to oversee the showing of the film 'Goal!' and to monitor the board of birthday messages in the Foyer. It was very quiet by then and I wasn't called on to do anything. There were a handful of people in the Claverton rooms . I watched the DVD, which was very good, and celebrated the day with a glass of cheap Merlot (as in, the bottle would have been cheap, my glass was very expensive).
Sport at the University
For no reason other than I was asked to write anything at all, I am going to write a paragraph or two about sport at the University.
I have been fortunate to play a lot of sport during my time working here, and I have met many people through it. I have seen the gradual evolution of the University's sporting offering. I guess to its credit the University has managed to provide access to sport, whilst simultaneously building on many of the fields where sport used to be played. The days in the 1990s of just strolling onto the campus of a Sunday evening, for a game of tennis on the courts down near 2 South, are obviously just a memory.
Back in the day there was the old 'prison gym' in the Founders Hall, the badminton courts, the cricket nets, the 25m pool. They have all gone. I had a period of playing squash, against Rob Branston from Management (we were both equally bad so had close games), and Graham McNally , who always thrashed me. There was a year or two of badminton, with Andy Male, McNally (less good at badminton than squash), Catherine Jewell, Mark Edwards and Mark Bryant. I did a year or so of Paul Jordan's x-biking class in the STV.
The death of the 25m pool was a big blow, destroying the lunchtime routine I kept for several years, when I would cycle from 2 South to the 25m pool, have a quick swim in the worlds hottest pool, quick shower, then cycle back. Extra fun was to be had in avoiding paying the nominal 50p charge.
When the 25m pool closed, like many people I have had to learn how to swim 50m at one go without drowning. The 50m pool is an amazing facility to be able to use in your lunch hour. I started swimming in 2003 and have kept going since. Many a time a lunchtime swim has energised me enough to get through the afternoon. I have kept a spreadsheet that records the location, time and distance covered for every swim I have taken since 2003. Oft times I will wonder why it is that I can be so fanatical about ensuring my swimming spreadsheet is accurate, and yet I find something ostensibly more important, for example writing down instructions on how to download A level results, such a fearful bore.
Football at the University
I started playing football in the Staff/Postgraduate league soon after starting here in September 2001. I was invited by my then colleague, Jerry Ball, who sadly passed away in 2005, to turn out for 'his' side - Chem/Admin. They were a very good team and several glorious years followed. The picture below shows the team from around 2002. Myself, Mark Bryant, and Jonathan Cox are still at the University.
That side in full is:
When I started playing, there was a block booking on Tuesday and Friday, and on Thursday there was another session: 'Old Mans Football' (OMF). The league was run by Alf Hall of BUCS. Alf still turns up today for OMF.
Here is a photo from a Computing Services social game; in the photo are Alf, myself, Roger Jardine, and the ex head of BUCS, Rod Angood:
Pete Adams took over running the 7-a-side league from Alf; when Pete left for Bristol, he asked me to take over. This was in 2006. Before then, our football had been free. Now, we had to pay for our pitches, which required us to be more organised. The league moved to Friday lunchtime only. I thought I would do the admin for the league for a year or two, but 10 years later I am still doing it, mainly because the person running the league is allowed to play every now and then.
My own side, ACE, typically 'lose a few, draw a few', but in the last couple of years have picked up some decent players somehow, and we have won one or two games too. I am grateful to my team mates for allowing me to loiter up front whilst they run around.
I have met loads of people through playing football here, many of whom I would otherwise have never met, and I believe that the football league adds something to the life of the University. Over the years 100s of players must have played in the league. I have been playing for 15 years, but there are a few who have been playing for longer: Dave Higgins and Steve Chandler of ‘Old Centralstorians’ for example. Steve has been irritating everyone with his goal hanging for several decades and always scores when we play against him.
Cricket at the University
After a couple of years of working here I noticed that there was a Staff and PG cricket team. I put myself on a mailing list, but not having played for many years, I worried that I would not be good enough. In 2004 I had my first child and was too busy. In the winter of 2005 I emailed Rob Branston and asked whether I could come for a trial at the nets. He said 'yes of course'. Thus began my association with the Venturers cricket club. I went to nets regularly over the 2005/6 winter (remember this was back in the day when work didn’t always get in the way of more important activities) and hit a bit of form in the glorious hot summer of 2006, when I must have played 20+ games. I realised that everything I knew about cricket I had learnt by the age of about 13, when I was reasonably good at it, and I could pick up from when I last played regularly in my early twenties. I think this taught me that anything you learn when you are young will never leave you.
I have carried on playing for the Venturers, albeit much less in recent years, and never with the relative 'success' of the early years. In one game this summer, fielding in the outfield, I saw a ball loop harmlessly toward me. I was meant to catch the ball, but just could not move my hands over the ball in the required manner. I feared then that The Captain would politely ask me to field on the Third Man boundary. I am ever grateful to him for sparing me this humiliation.
When 'researching' for this blog piece, I read through some of the old Venturers match reports. Many of these have been written by Gregory Sankaran, and allowing for the flights of fancy when describing his own bowling, are mini works of literature. There are some marvellous passages in the reports. Gregory is one of those people who keep something going through their own enthusiasm and dedication. (Simon Shaw must also be mentioned for captaining the team for many years.) I enjoyed a pleasurable hour or so reading some of Gregory’s reports. Perhaps one day he will publish them.
Here is a typical paragraph (I remember this game from 2007 very well; it is one of my better ones):
Adam followed Chintan and he held one end up while Roger went about the business of winning the match, but was eventually bowled and Simon finished the innings with Roger (60 no) with only 9 balls to spare. Much credit was due to the fielders for sticking it out and for the umpires who were half drowned by the end. Despite another good bowling spell it is in this capacity that Lee also gets the final mention. At Hinton Charterhouse he sported a professional-looking white coat and Trilby which we agreed suited him well, while this time the choice attire was a velvet black jacket to contrast the white Trilby. This lent him the look of a 1930s gentleman of leisure and we agreed he cut quite a dashing figure. A sweepstake is now running on what he will have for us next game.
This is written about a game we played two days after the birth of my youngest son, Ned, in August 2006:
Roger, though, had showed up and been congratulated on the birth of his son. There was a delay a the start of the innings while the umpire mirrored events elsewhere by refusing to officiate until he had finished changing a nappy for his own son. When things go under way Roger made some celebratory runs before pulling one that didn't bounce and Duncan, Andy (who had proved to be rather a good wicketkeeper) and Kevin also all contributed. They didn't contribute enough to get us anywhere near the 240-odd that Kilmington had made, but enough to avoid utter disaster. Indeed with eight overs to go we were 150 for 8, which was where they had been when they had had eight overs to go. The difference was that by that time Duncan Rance and Steve were batting and they were not going to threaten the rugby posts. All they did was keep us out of the bar for a bit.
OS updates are big and exciting events these days (we look forward to them too!). Unlike years gone by, where you'd be sporting the same OS for 3-5 years, software manufacturers have become increasingly agile (and competitive), resulting in a flurry of annual releases.
This year alone we've seen Windows 10 Anniversary Update, macOS Sierra, iOS 10 and Android Nougat. I'm not going to lie, I installed every one of these on the day they came out on my personally-owned devices and with some of them, I went as far as to install the preview builds; because with my personally-owned technology, if I can't print my train ticket, edit my photos or watch Netflix then it's not a big issue; I can wait until a fix is released as none of these activities are mission-critical.
But when it comes to university-owned devices it's a different story. We're an organisation that aims to provide security and stability. This extends into each and everyone's software and hardware requirements and a small, innocuous update can cause havoc; resulting in devices being unable to interact or connect to essential university services and leaving you unable to work effectively.
An example of this is our Managed Print Service. The recent macOS Sierra update was incompatible with the drivers needed for print and it took a couple of weeks following release until updated drivers were available. During this time, Macs running macOS Sierra were unable to install the drivers required to print at the University. Another issue we recently saw was with MATLAB. Mathworks made us aware of an issue which caused the corruption of documents which made use of a foreign character set.
Now you might not make heavy-use of the Managed Print Service or use MATLAB and be thinking "why can't I update?". These are only the issues we're currently aware of. There are bound to be many more issues lurking, more incompatibilities to be found. Indeed, every week, on my home computer, I'm still getting updates to software that "improves compatibility with macOS Sierra".
We think it's great that people want to be early adopters and we want to embrace that desire for the latest version but we also want our colleagues to be able to work effectively. For that reason, university-owned Macs may currently not be upgraded to macOS Sierra.
We're not quite there yet but we will soon be accepting sign-ups from Mac users into our Previewers group, giving you the opportunity to download and install new versions of macOS and other software, prior to them being made available for general release. Please get in touch if you would like to sign up.
Our new Linux service is called linux.bath. Staff and students can access academic software to complete their coursework and run their research using a Linux machine.
It is Ubuntu based. It has up to date versions of academic software available. We have installed all requested software on linux.bath including Git, Matlab 2015b and Maple 2016. We welcome requests for other required software.
Linux.bath matches our desktop Linux estate which is also running Ubuntu.
Linux.bath is our general use Linux machine. You can also ask us about our HPC service if you wish to do heavy computational tasks.
Retiring LCPU in July 2017
We will be retiring LCPU in July 2017 at the end of Semester 2. Our new Linux service, linux.bath, replaces LCPU. Necessary security updates will be installed on LCPU but requests for new and updated software will not be accepted.
This year marks fifty years of the University of Bath and within the Computing Services department we've been looking back through our archives to see what treasures we can find. You can browse a selection of our archive photos below or view a collage we created, at the bottom of this post.
When the Computer Service - as it was known then - was launched in 1966, England won the World Cup, Eleanor Rigby was waiting at the church window and HP launched its first ever personal computer. This was also the year that Computer Weekly Magazine was launched.
Things have certainly changed since the first computer was installed here - we only had one! Technology has advanced to such an extent that as the University has expanded, so has the department, taking on staff with a range of technical skills to keep all the systems working hard. As the department grew, so did the number of users and in 1974 we launched the first Computing Services newsletter
Over the last few weeks staff members past and present have been sharing their memories and stories. Simon Wharf from the AV team has put together a special video showcasing the birth and continuing development of the department which you can watch below.
In contrast we've found an introduction to the Computing Services department, aimed at new students, filmed in 1994. Technology has moved on a fair bit since then - note the part introducing Electronic Mail and the Information Super Highway (Email and the Internet!).
Also take a look at some of the photos and documents we've collated. Many of the original staff members have moved on but we did manage to catch up with the longest serving current staff member, Systems Developer Nick Cooper who shared his story:
'Sometime around 1981 I met a man (I think his name was Chris Knight) who noticed I had an interest in computers and since he worked for ICL in what is now 2 South, gave me the opportunity to see round the Machine Room. There were machines that looked like washing machines with big brown disk packs in them and boxes with flashing lights and Line Printers that produced enormous ASCII Art pictures of Asterix the Gaul and Snow White. It was brilliant. Who was to know that a few years later I’d be working here. If I see out my time to retirement in July 2018 I will have been here about half as long as the University has been here'. You can read Nick's full story in this blog post.
In addition to this, System Developer, Roger Peabody is joining the 50th Anniversary procession in Bath Abbey. Check back later in the week to read his story and find out about the events of the special day.
As part of a series of special blog posts this week celebrating the University of Bath at 50, one of our longest serving current staff members, Systems Developer, Nick Cooper, shares his memories of the department:
Sometime around 1981 I met a man (I think his name was Chris Knight) who noticed I had an interest in computers and since he worked for ICL in what is now 2 South, gave me the opportunity to see round the Machine Room. There were machines that looked like washing machines with big brown disk packs in them and boxes with flashing lights and Line Printers that produced enormous ASCII Art pictures of Asterix the Gaul and Snow White. It was brilliant. Who was to know that a few years later I’d be working here.
I came from Bath College of Higher Education, where I had spent 3 years as the Computer Technician. The University were advertising for a Computer Technician in the School of Management and the salary was better.
I started at the University on July 1 1992 as the Computer Technician in the School of Management where I installed their first file stores, print services and email services.
With the transfer of IT support staff to BUCS I became part of Computing Services. These were difficult times. As you can perhaps imagine, as autonomous units we had a considerable amount of freedom to manage IT for the departments as we saw fit and the department required. Probably as a result of this and other issues I moved to Systems in 2 South February 2012.
I joined the ‘then’ Windows Team under Steve MacDonald which later became in part the Software Delivery Team.
With my move to Systems I brought with me the Exchange Servers that I’d been running for the School of Management, originally as Microsoft Mail for PC Networks before becoming Exchange Server 4.0 in 1996.
All of which brought me to the birth of the Communications and Collaboration Team under Jon Elmes on April 23rd 2014.
I think that just about covers it. If I see out my time to retirement in July 2018 I will have been here about half as long as the University has been here.
Nick Cooper, Systems Developer
Communications and Collaboration Team