Yesterday, I set up a MegaMeeting session for Geraldine’s e-moderating group and was the technical help desk. I got a call from one of the would-be participants – a lady in the Department of Chemistry – who was trying to work through the setup wizard, without success. I couldn’t solve her problem on the spot, so as a pragmatic solution she came to my desk to join in the session. I now know more about potential technical solutions, so here’s a description of her problem and possible ways forward. (Geraldine has kindly mentioned she’ll contact someone in Chemistry who might be able to help with this.)

The user’s local storage settings for Flash Player were set too low, said a warning box. See the first screenshot on this wiki page:

http://wiki.megameeting.com/index.php?title=Local_storage_settings

The page also details 3 solutions to try one after the other:

[1] Increase local storage settings using the slider – this didn’t work.

[2] Creating the desktop folder – untested so far.

[3] Allowing permissions – again, untested so far.

The fact that users don’t have admin rights for their PCs may be the reason why solution [1] didn’t work, and why IT admin assistance may be required to test solutions [2] and/or [3].

Whatever works, it would be great for the answer to be posted here so that we know what to do in case this happens with another user.