Digital Marketing & Communications

We've seen 1s and 0s you wouldn't believe

Very quick wins and failing very fast with a One Hour Upgrade

📥  Agile, Scrum, Team

What good can you do with just one hour? Quite a lot, it turns out.

When Rich and I were at IWMW 2014, we were quite taken by the idea of running a one hour ‘makeover’ on a website (we think we heard colleagues from Manchester talking about it). Last week the University of Bath Digital team decided to find out what each of us could do to improve bath.ac.uk given the gift of 60 minutes to use as we wished. We called it ‘One Hour Upgrade’ (for want of a better name).

Is it really a ‘thing’?

Each member of the team got to pick a thing they wanted to improve about the site, which they believed they could complete within the hour. This ‘thing’ was to be a personal choice and not something from a current sprint backlog or maintenance board. Just so long as it was a lasting improvement.

We used a sprint board and throughout the morning each person stuck up their proposed improvement. Then at 3pm we got together in a stand up and each person explained why their thing was an improvement worth doing.

Some suggestions fizzled out under scrutiny (is that really a thing? can that really be done in an hour?). But most improvements were validated and refined by the team giving us the confidence to proceed. Another interesting development was that a few team members opted to help out on someone else’s improvement rather than pursue their own after hearing the other person’s impassioned pitch.

That ‘planning’ took about 10 minutes to complete. Valid improvements were moved through to the ‘doing’ column and then we got down to work. As the improvements were completed, they were moved through to ‘review’ column and at the end of the hour, we had another stand up to ‘test’ whether the improvements were done or not.

What did we do?

What didn’t we do?!

  • Iris, Rhian and Rich switched http://www.bath.ac.uk/study/ug to a template that was less text and more task orientated.
  • Liam and Dan removed the use of a spyglass icon on the search field on /students replacing it with the word ‘Go’, bringing it into line with other pages.
  • Charlotte and Dan made sure extra curricular (which is wrong) was replaced by extra-curricular (which is right) plus some other style guide enforcements.
  • Paul banished residual metadata referring to us as Web Services, which is what we were called back in the day.
  • I made sure that every blog has a tagline (which they should) and that no summary closed with a full stop (which they should not).

What didn’t get done?

So you can achieve a lot in an hour. But there are limits.

  • Kelv and Tom Natt didn’t manage to complete a functioning dashboard on the office screen showing the status of Bamboo builds.
  • Tom Trentham couldn’t complete his improvement to the blogs deployment process'.
  • Justin didn’t have the time to restructure the content on coaching and mentoring in the HR section.
  • Dan didn’t get round to making an SVG version of the uni logo.

Was it worth all that vast amount of time and effort?

On balance, I think yes it was.

It was fun and productive. We made a number of small but valuable improvements to the site, quickly, and we deployed them immediately. It was cathartic for some of us knowing that those problems were no longer out there annoying users. While for others it was revealing.

And, it was an interesting exercise in distilling Scrum down to its raw elements, which proved a good refresher for us all.

Will there be another Hour?

We agreed that we will do it again. But we will iterate and do some things differently and better.

  • The items we put in the ‘upgrade’ backlog were written out as tasks but we should do user stories.
  • People generally worked on their own, which we usually discourage so more teamwork is in order.
  • Most of the stuff we did involved fixing something someone else had done; rather than fixing it for them it might be better to use the hour instead to educate and pass on the skill.
  • Most of what we did was fixing debt and that’s not what the opportunity is really for; the next ‘One Hour Upgrade’ should be about innovations.
  • Discovery is as valuable as delivery; there doesn’t need to be a deployment at the end of the hour.

If you try something like this yourselves, let us know how you do it.

Digital Team sprint notes, 23 - 29 September 2014

📥  Weeknotes

While it has been a fun filled Freshers' Week for all the new students here on campus, for the DMC team it has been yet another work filled sprint week. That means only one thing - another set of sprint notes for your reading delight.

What we did....

  • Iris continued her journey branching out into other areas of the website. This time she joined Justin and Paul in the Professional Services section. She spent her week reviewing Computing Services and prototyped several pages to show what improvements could be made.
  • The Imaging, Design and Print website provision has been Paul's focus this week. He has built a structure for the new section and has written content based on user stories.
  • Justin has been continuing his hard work on the Department of Marketing and Communications section.
  • Charlotte and Rhian have continued their research into editorial calendar formats and have drafted a new version for the new academic year.
  • The CMS infrastructure was upgraded to plug in additional security. Thanks Tom T and Kelv for that.
  • Liam has been testing our Foundation based pages against the latest version and applied patches and rewrites where needed in preparation for a major upgrade. (Watch this space...).
  • Group Manager celebrated its 8th birthday so Tom N gave it a refreshing rewrite.
  • Our content formats were investigated by Dan, Rich and Ross who wanted to find out how they were defined and structured.
  • Chris had an incredibly busy week with 397 tickets in the RT queue, but this was mostly due to a little bit of downtime last weekend.
  • Ross has also had a busy week meeting with various departments to discuss the Digital Roadmap and plans for the future.

Launch (nearly)

After several months of work from Charlotte, Iris and Rhian the new section for first year students is ready to go live. Once the behind-the-scenes work has been done we will be launching it!

One hour upgrade

This week saw a very special event. An event so special it deserves its own paragraph in the sprint notes.

Wednesday saw the entire team set aside one hour in the afternoon. We each decided what we wanted to work on. One thing, for one hour to make our website better. Pages were re-written to reflect the style guide, colours were documented and icons improved. But you'll have to read Ross' blog post about it to find out more.

Content maintenance round up

Not only is it the end of another sprint, but it's the end of a month! So it is time for a content maintenance round up. Every Friday Charlotte and Iris go through our content maintenance queue - updating links, updating copy, putting up videos and other small, medium and big(ish) tasks. This September we have completed 31 tasks including:

  • homepage updates
  • messages for first year students
  • updates to our training and how-to guides.

But there's still plenty in the queue to keep them busy. Rich will also be blogging about our content maintenance system, so keep your eyes out for that too.

Next week...

  • Charlotte and Rhian will be moving on to a student finance project.
  • Justin will continue his work on the Department of Marketing and Communications web section and Paul will carry on his work in Professional Services.
  • Dan will also continue to look at content formats.
  • Iris will be back to research.
  • Tom N and Liam will look at accessibility.
  • Kelvin and Tom T will work together on improving SCSS.
  • Lastly (but not least) Chris will be rolling out Universal Analytics.
Monkeying around. (Thanks to Katrina James for the photo.)

Oh to be a student again.

Show & Tell, September 26 2014

📥  Show & Tell

It's always nice to start our Fridays off on a good foot with a Show & Tell. Sadly we had a late drop-out as one of the presenters had to do Important Things, but we still had four presentations on everything from analytics to baboons.

Monkeying around. (Thanks to Katrina James for the photo.)

Charlotte monkeying around at the podium. (Thanks to Katrina James for the photo.)

Editorial calendar - Rhian

Rhian and Charlotte have been developing an editorial calendar for our student-facing messaging, so Rhian walked us through the process of building the calendar and how it works.

An editorial calendar is a schedule used to publish content over a specified period of time with a specified outcome.

She wanted to create a format which could:

  • act as a schedule for all student-related dates
  • identify any clashes in our messages
  • be used by others.

After investigating several tools and services, she and Charlotte opted for iterating an earlier format instead - a free and readily-customisable Google spreadsheet.

The calendar includes what the topic is, what we're saying, what channels we're using and what the intended (and actual) outcome is. It's a flexible format that we hope to adapt for other audiences as well.

On-campus analytics - Ross

One third of all traffic on bath.ac.uk is internal, coming from our on-campus network. Ross has been comparing the site's performance in the 2012-2013 and 2013-2014 academic years. While external traffic is going strong, we've had some drops in traffic from internal visitors, mainly during term-time.

This might be down to technical changes in how we track traffic, or it could be that students are looking at the site less and less - either way, it's something we're going to be looking into in the future.

Insecure direct object reference - Tom Natt

Tom continued his series of talks on web security, thrilling and terrifying the room with tales of how nasty people could break everything on the website. (Fortunately the devs have us covered.)

This week we learned about insecure direct object reference attacks. Essentially this is when authenticated users of a service try to get access to information which their accounts don't have permission to access.

These attacks can be hard to detect if you don't have the right checks in place, since they make the system do things they would normally do anyway - just not for that particular user.

Hacking. (Or several people eyeing up a takeaway cappuccino at a coffee shop where all the employees wear crowns.)

Hacking. (Or several people eyeing up a takeaway cappuccino at a coffee shop where all the employees wear crowns.)

Digital monkeys - Charlotte

Our resident Scout is working on her Queen's Scout Award, and told us about the volunteering she's been doing with the charity Colobus Conservation as part of the Award.

This has included running a YouTube channel full of monkey videos and learning HTML, CSS and Javascript to build an interactive monkey fact quiz.

She's also been out to Diani, Kenya to help rehabilitate injured monkeys, build monkey bridges over roads and cut back vegetation that tangles with power lines, which leads to the monkeys getting electrocuted.

We all learned a lot about colobus monkeys, baboons, vervet monkeys and Sykes' monkeys. There was talk of getting one as an office pet, but that would be wrong, and probably against University regulations.

The Digital team gets back to work.

The Digital team gets back to work. (Thanks to Charlotte for the photo.)

Our next Show & Tell is on Friday 10 October - hope to see you there!

Digital Team sprint notes, 16 September - 22 September 2014

📥  Weeknotes

Previously, on Digital…

  • Liam and Ross met with the Library team to review the prototype of a new /library landing page that is optimised for task completion, has a clearer layout and makes editing easier with a structured content format
  • Tom has been rewriting Group Manager, an application we use to manage access and permissions and which we are going to rely on all the more in months to come
  • Kelvin and Liam were upgrading our version of Foundation (the JS & SCSS framework that underpins the latest templates used to structure our website) to the latest stable release, bug fixing, rewriting and rebasing as they went
  • Dan and Tom started developing filter options to the blogs landing page to help users refine our long list of blogs to just those relevant to their interests
  • Charlotte, Rhian and Rich started work on the editorial calendar for online communications with registered students - identifying annual events and contacting stakeholders across the university to let us know of such events or key dates, so we can plan a schedule of messages
  • Justin completed a content inventory of the Office of Policy & Planning web content and passed this across to the project team for review, before starting an inventory and audit of Computing Services web content
  • Justin and Paul created a draft content structure for the new section for Imaging, Design and Print Services
  • Iris ran an inventory of the Computing Services section for custom features and code we need to be aware of (eg. help forms, Twitter widgets, accordions, etc).
  • The team spent a couple of hours on Friday on a 'Data Hunt' to identify sources of data about the University campus that might be hacked into useful services in the future.
Sticky notes on white boards

The inaugural @uniofbathdmc data hunt was bountiful

Next, on Digital…

  • Editorial calendar development continues
  • Running discovery work on content formats and site sections ahead of our CMS Alpha sprints in October
  • Transitioning the current CMS to supported, upgraded Java infrastructure
  • Developing our accessibility testing toolkit
  • Work on the Computing Services, Marketing & Communications and Transport pages continues.

A very warm welcome to our new students on campus. You may feel a little disorientated but you are not Lost.

Show and Tell , September 12 2014

📥  Communication, Show & Tell

On Friday 12th we had another bumper show and tell with attendance from our Director of Marketing no less.

Homepage Countdown

Miles, Tom Trentham and Dan talked us through their findings and rationale to their current proposal. Some of which are:

  1. Reduce the number of disconnected menus.
  2. Make it mobile friendly.
  3. Re-orderable "strata" of content to match changing priorities.

Library landing page rebuild

Kelv and Liam showed how the new Library landing page was looking and how it got made:

  • Re-use of existing assets from previous projects for maximum efficiency and consistency.
  • Months of research provided tons of data to inform our decisions.
  • We've made top tasks easier to find and mobile friendly.

XSS

Tom Natt continued his excellent series on online security. This chapter was on how Cross Site Scripting works:

  • A live demo.
  • Executes injected Javascript in the user's browser.
  • The most common exploit of all.

New CMS architecture - Wild speculation ahoy!

Phil introduced the thinking behind what we hope to achieve with our upcoming CMS rebuild:

  • A less fragile infrastructure.
  • Looking at Hugo to provide static publishing.
  • And Contentful to bootstrap content structuring.
  • "All wrapped in a bow".

The Legend of Hootsuite

Iris ran us through what Hootsuite is and what we're using it for.

  • Publishing, because you can schedule things and manage loads of accounts
  • Customer service, because you can monitor tweets to multiple accounts and assign them to the right people
  • Reputation management, because you can set up a zillion feeds and searches

Our next Show and Tell is on 26th September 2014. Come along!

Digital Team sprint notes, 9 September - 15 September 2014

📥  Communication, Weeknotes

With the new academic year only one week away, the campus is slowly returning to life after the summer break. As the weather begins to feel autumnal, the Digital team is looking forward to the new year - Rich has even planned his Christmas list!

What we did last week

  • Dan, Miles and Tom continued their work on the homepage alpha, with a focus on improving content, how the page responds to different screen sizes and developing the structured content editor
  • Charlotte and Iris completed merging first year undergraduate induction information
  • Rhian completed her work to improve information for staff about Tier 4 visa requirements, working closely with colleagues from Student Services and the Office of the University Secretary
  • Kelvin and Liam prepared to launch the new Library landing page, which will help make tasks easier to complete
  • Justin and Paul entered the home straight as they continued their work on the Professional Services project, which concludes in September
  • We held our regular fortnightly 'Show and Tell' where we learnt more about the new CMS architecture,  homepage alpha, Hootsuite, library landing page and how to avoid being hacked using cross-site scripting
  • Ross continued his roadshow talking about the Digital roadmap and met with the Vice-Chancellor and Heads of Department
  • Ross also tested the CMS alpha with Tim, our Director of Marketing & Communications.

What we're doing this week

This week looks like it will be another packed five days:

  • Charlotte, Rhian and Rich will be work on the first iteration of our Editorial calendar for students
  • Dan and Tom T will be making filtering improvements to blogs.bath.ac.uk
  • Kelvin and Liam will be upgrading our Foundation install from 5.02 to the latest stable release
  • Tom N will be iterating on our content inventory tool
  • Iris will be joining the Pro Services crew to begin wrestling with Computing Services content.

And finally...

On Friday, we bid a fond farewell to Miles, who has been our Research & Business Web Editor. Over the last two years, Miles has played a key role in developing the Research section, including laying the foundation of a taxonomy for research, writing articles on subjects as diverse as rugby scrums to reducing the carbon footprint of cars and exploring new content formats such as narrative storytelling. Miles will be truly missed and we wish him every future success at the University of Bristol.

Digital Team sprint notes, 2 September - 8 September 2014

📥  Communication, Weeknotes

In contrast to much of August, a huge 93% of our team has been in over this past sprint and so the office is feeling much busier again as we gear up for our next Open Day this coming Saturday and the new student arrivals a week later!

To this end, Rhian and Charlotte have updated September’s editorial calendar for University messages to First Year students and prepped the content for delivery on both bath.ac.uk and Twitter.

Rhian, Charlotte and Iris got stuck into the first of two sprints on pages to help staff advise their students about visas and immigration.

Tom Natt has continued the revamp of our software infrastructure from Java to Ruby by working with Mina to set up automated software deployments from our continuous integration server, Bamboo.

In the last sprint, Chris put a trial of Google’s new Universal Analytics code into some of our older site templates. He has now added the code to our CMS templates to ensure it also works in those pages before we make the full switch.

Tom Trentham, Miles, Dan and Ross completed the first of two sprints to build the alpha of the new bath.ac.uk homepage. We settled on a structure and feature set that will constitute our MVP, explored the branding options available, and produced the content we need. We also made a start on the structured content editor that will control the media on the page. For the first time, we’re using Pivotal Tracker rather than Trello to host our sprint backlog.

Paul and Justin delivered the first draft of the new Intellectual Property & Legal Services section to the stakeholder for review (you can see the current site here).

Justin’s conducted a content audit of the Marketing and Communications web content and been planning a structure to house the next iteration of this section.

After months of discovery work, Kelv and Liam embarked on a two-week mission to design, build, and release a brand new landing page for our campus library in time for the students returning at the end of September. Having identified key tasks through talking to our students and staff and interrogating our analytics, this change will bring many improvements. We also benefited from expert insight from our newest recruit, Rhian, who is a veteran of a very well received library refresh campaign.

Chris solved problems for 34 different people this sprint across 38 total support requests.

Looking ahead to the new CMS and site templates, we have been reviewing the academic sections of bath.ac.uk to determine which content formats are needed by publishers. This process has helped us to identify common and edge cases, we will start designing features for these in an upcoming sprint in September.

Show & Tell, August 29 2014

📥  Show & Tell

Using a primary school analogy, my second experience of ‘Show & Tell’ felt like I had won some ‘Golden Time’ for good behaviour. I really enjoyed the session as we had four really interesting topics followed by some great questions from around the room.

Prospectus roles and permissions – Tom T

Tom T took us through the work he and Liam had done on roles and permissions in their discovery sprint for the prospectus app. They looked at the permissions needed in the app according to the different views on data and how people would view subsets of information. The result is that roles and permissions have now been identified with a split between digital and print and a table/matrix has been created of the roles and permissions and views combined. A basic demo app has been set up and there will be further iterations on future sprints.

Group Manager was used for this process and the role based information could be used for a general publishing app in the future.

Pivotal – Ross

PivotalTracker is a collaborative project management tool designed for agile development projects. It was initially designed by Pivotal for internal use for their projects but then released externally as a product for public use.

Ross gave us a brief overview of some interesting aspects of the tracker using GOV.UK as an example with a view to using it for our own future projects alongside Trello. He’s happy to talk people through it further at any time.

Key points:

  • The boards can be closed or public
  • Epics are massive areas of development that need to be broken down into stories
  • Epics are used as labels on stories
  • Every entry has its own ID. You can share just that ID/ card with other people as required
  • The Icebox is used for prospective work for the future
  • There are different labels for bugs, features, and chores
  • You can use a bar to split the backlog into handy sections
  • You can do a lot without even opening up a card
  • There are several different states: started, delivered, finished, reviewed, accepted/ rejected
  • You can view a full history and are able to find old stories because of the labelling and epics
  • The tracker does an automatic calculation of the possible velocity and the actual velocity of a project
  • You can allocate points within a scale to a task which helps with an estimate of velocity.

All in all it looks a really useful tool that we could use effectively.

What is going on in the world of social media? And what are universities doing about it? - Charlotte

Charlotte has done some research into social media and provided some insight into what universities are doing with it in order to engage with students and potential students. She concentrated on use of emerging channels rather than traditional channels.

16-18 year olds are increasingly using channels such as WeChat, Vine, Flickr and YouTube as they are moving away from Facebook.

Key points to note from studies on universities in the UK are:

  • 1/5 of students think that universities do not use social media enough in recruitment and many did not even know that their prospective universities had social media accounts
  • They think that information on social media is “untrustworthy” and “irrelevant” and also said that “They do not talk about the things we need to know”
  • Less than 1 in 5 were influenced by Twitter profiles
  • Less than 1 in 4 were influenced by Facebook profiles.

So whilst social media is growing and changing and could be a great way to engage with target audiences, it is also a difficult line to tread.

American universities in particular are generally more successful in engaging with young people via the channels they use whilst British universities are still showing some resistance to using it as more than a means to push out a message. There is plenty of potential to improve the way we engage with potential students.

Homepage prototype – Liam

Keen to point out that Dan did a lot of the investigation work on the homepage prototype; Liam showed and told us about the three releases up to this date. The prototype was done in Foundation in GitHub as it enables users to mark things as releases and this proved a real learning experience for our two intrepid designers.

Before creating anything, some discussion was had on what a homepage of a website should be and what it should do.

It’s probably important to understand at this point a simple prototype has been produced, it has not been through a design phase and no user experience work has been carried out as yet.

Release one

A basic outline of where things may go on the site. This version was based on research on the five main user tasks that people carry out when they come to the site and takes into account some of web users’ habitual behaviours.

Release two

Content has been added to the prototype to put elements in better context when looking at the page. At the end of the sprint this version was presented to the product owner and some good feedback was given at this stage.

Release three

The layout has been honed a little after the feedback from release two and rearranged for a more traditional layout.

The design will be responsive and that is a great improvement on the current website. It will also be flexible in that it is a modular design so that elements of the page could be moved around according to priorities at particular times throughout the year.

Further iterations may look at further options/elements for the homepage such as navigation drop down menus.

You can see what's coming up at the next sessions on the Show & Tell wiki page. The next session will be on 12 September 2014.

Show & Tell, August 15 2014

📥  Communication, Show & Tell

Our Show and Tell had another full billing of five talks. Here's what the team presented.

Professional Services: Challenges and Lessons - Paul

Paul showed us before and after shots of a couple of sites that we had relaunched. These were our Freedom of Information and the Central Stores sites.

There were a multitude of challenges that included dealing with a ten year old Perl script powering inventory.

As well as improving from their original the experiences taught us:

  • be flexible and adaptable
  • no project is the same
  • improve your processes, learn from each project and document this
  • carry out feature review within discovery phases
  • if you need devs, get them on board early

Visas part 2 - Charlotte

Charlotte talked us through the second phases of Visa sprints. This time with information for our current students.

This included information in working visas while studying or after graduating. We also inform on how to extend your visa, visas for traveling abroad and visas for your family.

In the old site the information was dense and of legal importance spread across a lot of pages. These were consolidated into a smaller number of pages. On these pages the information is now presented into smaller chunks by use of accordions. We felt that it was much easier to become lost in the massive number of pages so the accordions here are a good use case. The information is now also grouped together better. The site is now better presented and accessible.

This was helped by closer collaboration with the Visa Advice team. We were able to use Trello as part of our workflow and this seemed to work well.

Injection and broken authentication - Tom Natt

Tom gave his second in a series of talks on security. This instalment explaining how injection attacks work, and how session hijacking can happen.

Tom also gave some good tips on how to defend against these problems including:

  • validate all input
  • whitelist input (say what you'll only accept, not the other way round - that's too much!)
  • get someone else to do it for you!
  • if you only close the tab or window of your browser, the session may still live on
  • lock your computer

Live Chat: Chatting with applicants and offer holders - Matt Alexander

We're very pleased to have Matt, someone from outside the Digital Team, do a talk at our Show and Tell. Here's what I heard Matt tell us on running live chat sessions.

We wanted to do a non-cheesy version of live chats. It had to be high quality like our Open Days. It gives applicants the opportunity to speak to real people. This was especially for the international audiences.

The hard bits were working out the best time to run these with timezones in mind. We also had to think about whether the appropriate technology was available in certain countries.

We also designated clear roles in this. The Marketing team focused on the publicity and organising of the event. Meanwhile the academic departments provided the content.

Our impression is that the majority of attendants converted to studying with us. We need to look into the data in detail to garner more insights.

Gambling with UX - Miles

Miles was reporting on a talk he attended at UX Bristol by Alastair Somerville called Exploring Habits & Interaction through the casino experience.

The highlights of this talk showed that the UX of a website can look to the casino experience on how to draw in users and engage more. It mentioned an interaction cycle that begins with the Trigger, leading to Action, providing a Variable Reward and garnering a sense of Investment which then loops back.

There were also marvellous examples of the psychology and UX in use where the dazzling and spectacular frontage of casinos provide the "nudge" to entice people. Then there are the grandeur of the casino halls that provide "gravity". Then the "angle" such as providing free drinks and free chips and finally reducing "friction", reducing the barriers to your tasks. Some casinos go so far as to provide adult nappies so you don't leave your slot machine for any sort of break.

All principles that can potentially be applied to the UX of a website.

Digital Team sprint notes, 26 August - 1 September 2014

📥  Weeknotes

Well, another short week this week due to the lovely extra day that we get off here after the Bank Holiday. So, what did we do?

What we did this week

After looking at how the content for new and first year undergraduates could be merged, Charlotte, Iris and Rhian worked on (and cried over) actually starting to merge it. This will mean that there will be one place for all our induction content such as allocation of first year accommodation, what to bring with you, sport clubs and what to do when you get to your second year.

Kelvin and Liam reviewed the backlog and have started planning a two-week sprint for building a new landing page for our library.

Miles has been wrapping things up in preparation for when he leaves. This included creating draft structure content formats, event categorisation and making a start on his handover notes. If you want to step into his shoes then there is still time to apply for our Web Editor (Research & Business) role.

Justin and Paul are getting on swimmingly with the Professional Services sections and they worked through the new section structure and content for Intellectual Property & Legal Services. Hopefully we can look forward to a shiny new section for them soon.

This week has marked a month since the Digital roadmap was introduced so Ross updated the document to reflect our progress. He presented this to the Digital Steering group, the Director of Computing Services and the Marketing team in HSS.

We have come one step closer to implementing Universal Analytics on our site by adding a test property to some of our pages alongside the existing Google Analytics code. We can then confirm it is tracking as expected before we switch over completely and it will be reviewed after a couple of weeks.

What's coming up

We actually have a full week this week and, amongst other things, we will be:

  • creating information for staff about visas
  • looking at building a new landing page for the library
  • working on the new Marketing and Communications pages
  • continuing the roll out of Universal Analytics

Some statistics

  • The Content team completed 28 content maintenance tasks in August
  • There were 31 tickets sent into Web Support this week with a majority of them asking for changes to pages in the CMS.

On this day

In 1532, Lady Anne Boleyn was made Marquess of Pembroke. Less than 4 years later King Henry VIII had her investigated for high treason and she was found guilty of adultery and was executed on 19th May 1536.

Perhaps he went on a site like this to find a new wife...