User research

  • Five lessons learnt about user testing

    Doing anything with more regularity will provide performance benefits and provide insights into how to do it better, and over the last couple years we've really ramped up the frequency of our user testing. Sooo, here are five lessons that...

  • How to share in the rewards of user research

    Our priority principle is 'Put users’ needs first'. Lately we’ve been helping University teams to carry out their own user research. We've found it very effective and we now want to encourage more departments to get involved. Why we prioritise...

  • Renewing the Library landing page

    We’ve been aware for some time that the Library homepage (or landing page as we've come round to calling it) had been looking tired and over-burdened with links. It also featured a menu system which often provided too many pathways...

  • Our best decision - what the Alumni team learned from user research

    A pre-occupation of the Alumni Relations team in 2014 (beyond being nice to our graduates) has been a thing called Bath Connection. It’s a bespoke online portal which allows students or graduates needing careers advice, support or mentoring, to search...

  • Is this thing working?

    As part of our recent sprint to update elements of our Research navigation, we scheduled in time to review the analytics after three weeks to give us an early indication of whether our changes had the expected effect. Spoilers, they...

  • User testing with staff

    Following on from our user testing with students, we recently ran some testing with staff for a new website that collected all the online materials relating to Agresso - the purchasing system used by the University - ahead of a new...

  • The Students' homepage has changed

    The Students' homepage has changed based on feedback from students. It’s the same information as before but improved in three ways: 1. Links to Webmail, Moodle, Samis etc are now at the top of the page 2. The same page...

  • Tinker, tailor...

    We've been working to a new set of principles in the Digital team since November. As a result, we've increased our levels of user testing, based our decisions on data rather than assumption, and released web pages and sites more...

  • User testing with students – Dos and Don’ts

    A colleague and I have been working on a new homepage for the Students site. In keeping with our new delivery principles, we have put user testing, along with data, front and centre in informing our decisions. We did two...