e-Learning Authoring Tools (eLAT)

Service Name:

• eLAT Service Blog & eXe Software

Support:

• e-Learning Team, LTEO
• web: http://go.bath.ac.uk/elearning
• email: e-learning@bath.ac.uk

Service Description:

To provide a central contact point for individuals at the University of Bath to develop, discuss and share practice around the creation and use of web based, stand alone, e-learning tutorials. The central point will be the eLAT Service Blog (http://blogs.bath.ac.uk/elat). The supported software for the creation of these e-learning tutorials will be eXe.

To provide support for staff on the innovative uses of e-learning tutorials in their learning and teaching. This will be through the collection and dissemination of good practice (both internal and external to the University) and the provision of an appropriate staff development model.

To provide ongoing research into the effective uses of e-learning Authoring Tools within UK HEIs (as described above).

The eLAT Service Blog is hosted by Web Services, and the content is written by members of the e-learning Team. The eXe software (http://exelearning.org/wiki) is an open source programme being co-ordinated by Core Education (http://core-ed.net/)

Service Users:

• All members of the University of Bath may use the service

Service Provision:

- included

• Provision, maintenance and development of the eLAT Service Blog (http://blogs.bath.ac.uk/elat)
• Provision, of the latest stable version of the eXe software, made available via our eLAT Service Blog, as long as the eXe software is appropriate to need and open source.
• Provision, maintenance and development of documentation and FAQs for the eXe software (http://www.bath.ac.uk/learningandteaching/ltfaq/index.php?sid=41524 )
• User support and development for technical and pedagogical support and advice, 1-2-1 face to face staff development

- excluded

• Authoring of materials, content and the development of activities. The expectations is users will author their own materials.
• Installation of the eXe software (see your local computer support person)
• Support for any other e-learning authoring Tool, such as Hot Potatoes

Conditions of Use:

• Users must abide by the University of Bath Computing Services Policies and Guidelines. These are listed at;

• http://www.bath.ac.uk/bucs/aboutbucs/policies-guidelines/index.html

Remote Access:

• The eLAT Blog Servie (and download of eXe software) is available both on and off campus via a web browser.

Access Rights:

• The eLAT Blog Service and eXe software is available to all staff and students at the University of Bath without the need for user authnetication.

User Registration:

• n/a as not an authenticated system

Service Owner (Project Leader):

• Julian Prior (J.Prior2@bath.ac.uk), e-Learning Development Officer, D4LLL

Business Owner:

• n/a

Technical Lead (via GUI):

• Julian Prior (J.Prior2@bath.ac.uk), e-Learning Development Officer, D4LLL

Deputy Technical Lead (System Manager):

• n/a

Escalation:

• Step 1: Project Leader (Julian Prior)
• Step 2: Head of e-Learning (Andy Ramsden)
• Step 3: Director of Learning and Teaching Enhancement Office (Gwen van der Velden)

Service hours:

Service standards:

Scheduled Maintenance Windows:

• There is no planned maintenance windows for the eLAT Blog Service. We will maintain the service on a best endeavour model. If the system is unavailable people are recommended to use an alternative service to download the eXe Software, ^{http://exelearning.org/wiki}

Communication of Service Outage:

• eLAT Service Blog (http://blogs.bath.ac.uk/elat)

Critical Incident Notifications:

• Web Services (web-support@bath.ac.uk) for downtime of eLAT Blog Service

Data Retention and Restoration Service:

• n/a no data is retained, and it is a “live” only service.

Recovery Point Objectives:

• asap – best endeavours

Recovery Time Objective:

• asap – best endeavours. If the system is unavailable people are recommended to use an alternative service to download the eXe Software, ^{http://exelearning.org/wiki}