IT services status

Find out the current status of IT services at the University of Bath

Balena maintenance - 2nd February 2017

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📥  HPC

During Inter-Semester break, on Thursday 2 February between 09:00 and 13:00, we will be placing the cluster into maintenance mode whilst we perform failover tests between the pair of master nodes and BeeGFS node couplets.

These tests will ensure that pairs of master nodes and BeeGFS node couplets are in good working order should an unexpected system issue occur that triggers a system failover.

While the system failovers are being tested, all users will be able to access data from /home and /beegfs, but you may notice a momentary freeze while the storage areas are transferred between the failover pairs. All compute nodes will be placed into a scheduler reservation to prevent any workloads from running while these tests are carried out.

Sorry for the short notice of this announcement, I hope this will not cause too much disruption for anyone.

Team HPC

 

IT maintenance, Tuesday 1 November 2016

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📥  IT maintenance, Tuesday mornings

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 1 November 2016, 7am to 9am.

  • Our self-service IT Help portal, TOPdesk, will be unavailable.
  • Due to a database upgrade Business Objects and SID will be unavailable.

If you need any IT help and support you can log a ticket at go.bath.ac.uk/it-help-form.

*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.

Use go.bath.ac.uk/it-status to find out the current status of IT services at the University of Bath

 

SAMIS and Business Objects issues resolved

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📥  IT disruption

Update 10:12am: Issues have now been resolved and we are continuing to investigate why this outage happened.

There appears to be an issue with SAMIS and Business Objects this morning.

We are investigating and we will update you as soon as we know more.

 

Thank you for your understanding.

 

 

 

IT maintenance, Tuesday 25 October 2016

  

📥  IT maintenance, Tuesday mornings

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 25 October 2016, 7am to 9am.

  • Agresso will be unavailable. We are improving the infrastructure that supports this service.

If you need any IT help and support you can log a ticket at go.bath.ac.uk/it-help-form.

*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.

Use go.bath.ac.uk/it-status to find out the current status of IT services at the University of Bath

 

Phishing Email titled: IT HELP DESK

  

📥  Phishing, Scams, Security

We are getting reports of a phishing email being sent to students and staff.

This is fake. Please ignore and delete this email. Please do not click any links or send any personal information.

If you are concerned about an email you are sent, you can forward it to: phishing@bath.ac.uk and the team will advise.

Example of the email:

subject: IT HELP DESK

Due to recent upgrades on our servers.  Your 5 (Five) incoming Emails are on hold. Please validate below to retrieve your email

Click here to retrieve and update your email account.

We are sorry for the inconvenience.

IT HELP DESK

 

Mailing lists (lists.bath.ac.uk) update, 14 October 2016

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📥  IT disruption

Thank you to staff and students for your patience while we resolved the issue with @lists.bath.ac.uk.   We have identified the cause.

If you continue to have issues with sending emails to @lists.bath.ac.uk in Outlook client please take these steps to clear your global address list.

If you continue to have problems with sending to @lists.bath.ac.uk you can log a ticket

Outlook Web App (OWA)

You can also use OWA to send emails to @lists.bath.ac.uk.   You can login to mail.bath.ac.uk.