IT services status

Find out the current status of IT services at the University of Bath

IT maintenance, Tues 16 August 2016

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📥  IT disruption, IT maintenance, Tuesday mornings

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 16 August 2016.

  • Ansys and Origin network licenses will be unavailable while we add new licences.
  • Managed Print Service (MPS) will be unavailable (5am to 8am).  Find out the status of MPS at go.bath.ac.uk/mps.

If you need any IT help and support you can log a ticket at go.bath.ac.uk/it-help-form.

 

*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.

Use go.bath.ac.uk/it-status to find out the current status of IT services at the University of Bath

 

Agresso downtime 11 August 2016

  

📥  IT disruption

9.35am - Agresso is available again. Thank you for your understanding.

9.14am - Agresso is unavailable this morning, 11 August. We are working hard to resolve the issues and will update you as soon as possible.

 

Thank you for your understanding

IT Literacy

 

GlobalProtect VPN upgrade

  

📥  Security

Staff and students will be prompted to upgrade the next time they start a GlobalProtect VPN session.  Please accept this prompt to GlobalProtect 3.03.

Please note, the upgrade to version 3.1 is imminent.

Use go.bath.ac.uk/it-status to find out the current status of IT services at the University of Bath

 

Network disruption in 4 South, Wednesday 3 August 2016

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📥  IT disruption

We have been advised of network connectivity issues in 4 South this afternoon and we are investigating these issues.

 

What this means for you:

You may find that you lose connection to the network briefly during this time.

 

You may wish to relocate to an alternative building on campus, use one of the public access computers or work from home, if possible.

We would like to apologise for the disruption and inconvenience this work may cause you.

Kind regards

IT Literacy

E: it-info@bath.ac.uk

Follow Computing Services on twitter and read our latest news on your mobile phone: http://twitter.com/UniofBathIT

 

 

 

 

Secure Downloads downtime 3 August 2016

  

📥  IT disruption

10.32am - Secure downloads is now available. Thank you for your understanding.

9.15am - Computing Services is  working to resolve an issue with our secure downloads page. It is currently unavailable.

 

We would like to apologise for the inconvenience this may cause you and we will update you as soon as we can.

 

Many thanks

IT Literacy

 

IT maintenance Tuesday 2 August 7am - 9.30am

  

📥  IT disruption, IT maintenance, Tuesday mornings

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 2 August 2016.

  • Network connections in 2 East South, Level 2 will be disrupted. Affected users have been notified via E-mail. (7am-9.30am)
  • Network connections in 6 East South, Level 2 and 3 will be disrupted. Affected users have been notified via E-mail. (7am-9.30am)

If you need any IT help and support you can log a ticket at go.bath.ac.uk/it-help-form.

*Our 'at risk' period is normally between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.

Use go.bath.ac.uk/it-status to find out the current status of IT services at the University of Bath

 

Balena Maintenance - 8th to 12th August 2016

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📥  HPC

The maintenance work will begin on Monday 8th August and is expected to take up to a week to complete. During this maintenance window there will be no access to the Balena system and all queued jobs will need to be cleared from the scheduler.

The majority of this work will be performed by ClusterVision. We are anticipating needing a full week to give ClusterVision and ourselves enough time to complete these maintenance tasks. We shall open up access once all disruptive tasks have been completed.

Below is a list of some of the maintenance work which will be taking place:

  • Upgrading the SLURM scheduler, security patching and enabling new features
  • Testing SLURM's node power management
  • Enabling global file locking on the BeeGFS scratch partition
  • ClusterVision will also be configuring new system monitoring tools

Regards,
Team HPC

 

IT maintenance, Tues 26 Jul 2016

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📥  IT disruption, IT maintenance, Tuesday mornings

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 26 July 2016.

  • SPSS and Amos will be unavailable due to licence updates

If you need any IT help and support you can log a ticket at go.bath.ac.uk/it-help-form.

*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.

Use go.bath.ac.uk/it-status to find out the current status of IT services at the University of Bath

 

IT Shop closed for annual stock take, Fri 29 July 2016

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📥  IT Shop

The IT Shop in the Library will be closed for annual stocktake. It will be closed Friday 29 July 2016 all day and Monday 1 August 2016 for the morning.

  • The IT Shop will open 1pm, Monday 1 August 2016.

Normal opening hours are Monday to Friday 9am to 5pm, except Wednesdays when there is a 10am opening time.

Thank you in advance for your patience and understanding while we carry out this necessary work.

 

Business Objects users: Deski and Boxi will retire, 31 July 2016.

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📥  Business Objects

Deski (Release 3 Business Objects or BOXI) will not be available after 31 July 2016.  From 1 August onwards you will need to run reports in Webi Release 4.  It will not be possible to open old release 3 Deski/BOXI reports after 31 July.

Actions you need to take before 31 July:

  • If you have reports that you are keeping for historic purposes you should save these as Excel or PDF documents in one of your network folders.
  • Check your converted reports once conversion is completed.  If you have saved reports for conversion but have not heard from us at all please email  it-webi@bath.ac.uk.
  • Please make sure that you can login into Webi and are comfortable with using the new environment before 31 July. You can get help or register for a training course, on the Business Objects training page.

If you have any questions, issues or problems, please email it-webi@bath.ac.uk.