IT services status

Find out the current status of IT services at the University of Bath

Network disruption 6 East Building, Wednesday 20 July and all weekend

  , ,

📥  IT disruption

This summer throughout campus work is underway to improve network connectivity and IT services. Due to this work, network connectivity to 6 East will be unavailable during the following times on:

Wednesday 20 July:

6 East Building - 07:00-09:30

6 East Level 2 and 3- 07:00- 17:00

Saturday 23 and Sunday 24

6 East Building - all day

What this means for you:

You will be unable to connect to the University network during this time, meaning that internet access will not be available.

It would be advisable to relocate to an alternative building on campus, use one of the public access computers or work from home, if possible.

We would like to apologise for the disruption and inconvenience this improvement work may cause you.

 

Many thanks

IT Literacy

 

IT maintenance, Tues 19 July

  , , , , , ,

📥  IT disruption, IT maintenance, Tuesday mornings

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 19 July 2016.

  • Wi-Fi services on and off campus are being upgraded. The work will cause areas of campus, residences and University offices in town to have reduced wireless coverage and interruptions to users' connections.
  • Business Objects Xi (BOXi), Desktop Intelligence (Deski) and Business Objects 4.1 Web Intelligence (Webi) will be unavailable.
  • Maple network licenses will be unavailable while we add new licenses.
  • Github will be unavailable.
  • Managed Print Service (MPS) will be unavailable.  Find out the status of MPS at go.bath.ac.uk/mps.

 

If you need any IT help and support you can log a ticket at go.bath.ac.uk/it-help-form.

*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.

Use go.bath.ac.uk/it-status to find out the current status of IT services at the University of Bath

 

IT maintenance, Tues 12 July

  ,

📥  IT disruption, IT maintenance, Tuesday mornings

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 12 July 2016.

SAMIS upgrade

Work on SAMIS upgrade begins at 6pm, Tues 12 July.  SAMIS will be unavailable Wed and Thurs, and SAMIS on the web will be unavailable for 3 days, Wed to Friday, 13 to 15 July.

If you need any IT help and support you can log a ticket at go.bath.ac.uk/it-help-form.

*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.

Use go.bath.ac.uk/it-status to find out the current status of IT services at the University of Bath

 

Emergency Eduroam Wi-Fi maintenance affects The Chancellors' Building Thurs and Fri, 7 and 8 July, 8am onwards

  , ,

📥  IT disruption, IT maintenance

We are carrying out emergency maintenance on our Eduroam Wi-Fi service, Thursday 7 July and Friday 8 July. Work will begin at 8am and continue throughout the days. This affects The Chancellors' Building only.

What this means for you:

You may experience intermittent connectivity  to Eduroam in The Chancellors' Building. As an alternative, you can connect to Wi-Fi using  our visitor Wi-Fi service, 'Wi-Fi Guest'. This is a free service powered by The Cloud. You can find details of how to connect on our web page.

 

We would like to apologise for the inconvenience this emergency maintenance may cause you.

Many thanks

IT Literacy

Follow us on Twitter: @UniofBathIT

 

IT maintenance affects Maple, 5 July 2016

  ,

📥  IT maintenance, Tuesday mornings

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 5 July 2016.

 

If you need any IT help and support you can log a ticket at go.bath.ac.uk/it-help-form.

*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.

Use go.bath.ac.uk/it-status to find out the current status of IT services at the University of Bath

 

SAMIS unavailable, Wed to Fri, 13 to 15 July 2016

  

📥  IT disruption, IT maintenance

SAMIS will be unavailable, Wednesday and Thursday  13 and 14 July 2016, while we upgrade to version 9.1.  This is a significant upgrade and, as recommended by our software supplier, we have set aside two days to complete the work.   In addition, SAMIS on the web will be unavailable for an extra day (Wednesday to Friday, 13 to 15 July).

We need time to backup the databases and complete underlying work on the servers and databases before the upgrades commence.  For this reason, we would ask users to stop using SAMIS by 6pm on 12 July.

Unavailable applications

The following applications will be unavailable for the duration of the upgrade:

  • University user account creation & some other computing services user account tools
  • Application Tracker
  • Online Applications
  • SAMIS bookings (PG Skills, University Open Days, UCAS Open Days)
  • Applicant username and password generation
  • Registration
  • SAMIS on the Web (Student and Staff: includes Unit Evaluation and Coursework Coversheet printing and scanning) - Wednesday to Friday 13 - 15 July
  • Student Lookup
  • Access to Student Services Helpdesk (ESD)
  • SAMIS Desktop Client (Staff only)
  • Business Objects (SAMIS-related reports only)
  • Learning Materials Filestore (LMF)
  • Student library card production (staff cards will be unaffected)

All SAMIS client users will be informed by email when SAMIS is available again or you can follow the news on twitter @UniofBathIT.

Connections to SAMIS

Data to / from SAMIS and other systems will not update during the upgrade. If you are responsible for any technical interfaces to/from SAMIS, please ensure that your connections to the database will not be attempting to run during this period. Systems that provide data to or get data from SAMIS include:

  • UCAS
  • Moodle
  • HUB
  • CareerHub
  • Room Service
  • Agresso
  • PURE
  • Student Loan Company
  • Students' Union (MSL)
  • Exam Timetable

 

IT maintenance affects iTrent, 6 East and Autocad, Tues 28 June 2016, 7am to 10am

  , ,

📥  IT maintenance, Tuesday mornings

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 28 June 2016.

  • iTrent MSS and ESS will be unavailable due to an upgrade
  • Autocad network licenses will be unavailable while we add new licenses (7am to 9am)
  • IT services (eg. Wi-Fi, desktop and file storage) will be unavailable in 6 East, level 1 between 7am and 10am.  We are carrying out IT maintenance and users will lose connection to the network.

If you need any IT help and support you can log a ticket at go.bath.ac.uk/it-help-form.

*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.

Use go.bath.ac.uk/it-status to find out the current status of IT services at the University of Bath

 

IT services unavailable in 6 East, 25 and 26 June 2016

  ,

📥  IT disruption, IT maintenance

IT maintenance is taking place in 6 East on levels 2 and 3 on the weekend, 25 to 26 June 2016.   IT services will be unavailable (eg. Wi-Fi, desktop and file storage) as users will lose connection to the network.

Services will be available as normal from start of business, Monday 27 June 2016.  If there are any problems on Monday please log a ticket at go.bath.ac.uk/it-help-form.

Thank you for your patience while this necessary maintenance takes place.

 

Sigmaplot 13 unavailable, 15 June 2016

  

📥  IT disruption

Update 3.07pm: Sigmaplot 13 is available again. Thank you for your understanding.

Sigmaplot 13 is unavailable.  We are trying to fix this as quickly as possible and will update you as soon as we can.  Sigmaplot 12 and older versions are not affected.

We apologise for this unexpected down time and thank you for your patience while we fix the problem.