IT services status

Find out the current status of IT services at the University of Bath

IT maintenance Tuesday 14 June 2016

📥  IT maintenance, Tuesday mornings, Uncategorised

Maintenance and upgrades will be taking place during our at risk* period, Tuesday  14 June 2016, 7am - 9am and between 9pm -midnight.

  • The IT Help portal will be undergoing maintenance. You will not be able to log support tickets (9pm - midnight)
  • The network connection in the Estates Building will be unavailable for a brief period while we upgrade the network switches. (7am-9.30am)
  • UnideskLR service will be unavailable to allow for essential server updates (7am-9am)
  • Upgrades to the centeral licence server mean that many applications will be unavailable, these are listed below. (7am-9am)

A - Abaqus, ACD Labs, Altera, Amesim, Amos, Ansys, Aspen Engineering, ArcGIS, ARM, Autocad & AVI Concerto

C - Cadence & Comsol

D- Design Builder

E - EcoDesigner, Etabs & Eviews

F – FINE Turbo

H – Hydraw,  Hyperworks

I – IDL, IES, Intel Compiler

K- Kuka Robot

L – LabView, LS-Dyna

M - Maple, Matlab, Maxwell Render, Microwave Office (Circuit Design Software), Minitab and Mnova NMR

N - NX Unigraphics

O – Office Lite, Originlab

P - Polyworks, Predator CNC Editor

R - Ricardo Wave

S - Sigmaplot (10, 11, 12), Simio, Sketchup & SPSS, Star-CCM

T - Tecplot & Topspin

X – Xilinx

Z – Zoo/Karamba, Zoo/Rhino

Use go.bath.ac.uk/it-status to find out the current status of IT services at the University of Bath

 

Students: Phishing email requesting you to update your student loan details

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📥  Phishing

The sumer term might be at an end but phishing scams are still happening.

We have been made aware of a phishing scam targeting students by requesting that they update their  personal information  in order to get their next student loan payment, this is a fake email. Please do not click on any links or enter any personal information.

Please note:

  • If you have given your bank account details or other financial information to an email of this type, Contact your bank immediately
  • If you are on campus, visit the IT Service Desk, on level 2 of the Library for advice. Alternatively, contact them via the help form
  • You will never be asked for your personal information, such as your bank details or password, via email.
  • If you are worried about an email, please forward the email to phishing@bath.ac.uk and our security team will advise you.

Futher information about phishing attacks and what to do, can be viewed on our website.

Many thanks

IT Literacy.

 

IT services unavailable in 4 South, 4 and 5 June 2016

  

📥  IT disruption, IT maintenance

IT maintenance is taking place in 4 South, Saturday and Sunday, 4 and 5 June 2016.   IT services will be unavailable (eg. Wi-Fi, desktop and file storage) as users will lose connection to the network.

Services will be available as normal from start of business, Monday 6 June 2016.

Thank you for your patience as this necessary maintenance takes place.

 

IT Maintenance Tuesday 31 May 2016 7am-9am

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📥  IT maintenance

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 31 May 2016, 7am - 9am.

  • iTrent including Employee Self Service (ESS) and Manager Self Service (MSS) will be unavailable due to an upgrade (7am-9am)

*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.

Use go.bath.ac.uk/it-status to find out the current status of IT services at the University of Bath

 

IT maintenance, Tues 24 May, 7am to 9am

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📥  IT maintenance, Tuesday mornings

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 24 May 2016, 7am - 9am.

  • Labview network licences will be unavailable for a licence update (7am-9am)
  • Mathematica network licences will be unavailable for a licence service update (7am-9am)

*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.

Use go.bath.ac.uk/it-status to find out the current status of IT services at the University of Bath

 

Fake email about Webmail

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📥  Phishing, Scams, Security

We have been alerted to an email that has been sent to some users within the University entitled "Account Lock Notice" which states that your webmail account has been locked due to too many login attempts. The links in this email take you to a site that asks for your login details.

This email has not come from us so please don't click on any of these links. If you are concerned about an email you have received you can always email phishing@bath.ac.uk and the security team will verify this for you. We have reported the fake site to Google Safe Browsing.

Read our advice on dealing with phishing emails.

 

Apology for interruption to IT services Tuesday 17 May 2016

  

📥  IT disruption

Yesterday, routine maintenance carried out by a specialist contractor on our uninterruptable power supply [UPS] caused a short break to the power feed of one of our data centres. Some equipment was reset and some damaged. We are waiting for a report from the contractor to better explain the reasons for this unexpected failure.

Some IT services, such as email, continued smoothly despite the significant outage and many, such as eduroam, were available after a short period of time. Others were more seriously affected by damaged equipment or a number of further complications, and were not available for several hours, including Moodle, iTrent and Agresso.

I apologise for the deficient IT service you received yesterday and any disruption this may have caused you.

We are moving to a new datacentre in 4ES in a few months, this has dual UPS systems which will significantly reduce the risk of failure during future maintenance.

 

Dr Roger Jardine

Assistant Director, Computing Services (Infrastructure)

 

Most IT services available, IT update for 17 May 2016

  

📥  IT disruption

3.00pm The majority of IT services are now available. Please restart your computer and log into your IT services. We are aware that there are a selection of services still affected and we are working hard to identify and fix those as soon as possible.

If you are experiencing problems, please log at ticket with IT Help.

We apologise for the disruption to your IT services today.

 

 

Network connectivity issues

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📥  IT disruption

We have been experiencing some network connectivity issues which resulted in downtime of the network.

Network connectivity has now been restored but you may need to restart your computer to reconnect to the network.

Some services are still not responding as expected. We are continuing to investigate these issues and we will let you know once these have been resolved.

Apologies for any inconvenience and thanks for your patience.