Thank you to staff and students for your patience while we resolved the issue with @lists.bath.ac.uk. We have identified the cause.
If you continue to have issues with sending emails to @lists.bath.ac.uk in Outlook client please take these steps to clear your global address list.
If you continue to have problems with sending to @lists.bath.ac.uk you can log a ticket
Outlook Web App (OWA)
You can also use OWA to send emails to @lists.bath.ac.uk. You can login to mail.bath.ac.uk.
Due to the issues with the @lists mailing list tool, here are some steps you need to take if you need to send an email to a mailing list using Outlook.
Firstly, download a new copy of the Global Address List, by selecting:
- Send/Receive tab
- Send/Receive Groups
- Download Address Book
- Untick the checkbox
- Select OK.
Secondly, you will need to make sure you clear all entries from the Most Recently Used list in Outlook when you send an email to the list address by clicking on the X next to all address entries bearing in mind there may be 2 entries for the same address. You will need to do this for each mailbox you have set up in Outlook. If you are getting stuck, you can watch this video.
Please be aware that some Outlook Inbox Rule can be affected by this issue with mailing lists, especially if the rule is being applied to or from emails from the @lists.bath.ac.uk address. This issue can be resolved by creating the rule again.
- This does not affect mail.bath and you can send emails to lists using the Outlook Web App (OWA)
If after completing the above steps you are still experiencing problems you can log a ticket.
We apologise for the inconvenience this disruption is causing you.
We are making some changes to the spam filtering for Outlook mailboxes. This will take place on Tuesday 11 August 7am-9am.
We are implementing a rule that filters the most obvious spam straight into your Junk Email folder.
If you have already created a ++SPAM++ rule to deal with your spam, this may be deleted as it will become obsolete.
Following the change you should check your Junk Email folder regularly for 'false positive' emails.
If you do not receive an email that you believe you should have, please check your Junk Email folder before logging a help ticket.
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*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide. Thank you for your patience during the maintenance period.