Maintenance and upgrades will be taking place during our at risk* period, Tuesday 1 November 2016, 7am to 9am.
- Our self-service IT Help portal, TOPdesk, will be unavailable.
- Due to a database upgrade Business Objects and SID will be unavailable.
If you need any IT help and support you can log a ticket at go.bath.ac.uk/it-help-form.
*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.
Use go.bath.ac.uk/it-status to find out the current status of IT services at the University of Bath
TOPdesk Self Service is being upgraded this weekend (17 and 18 October 2015) so the IT Help self service tool will be unavailable for a short period of time over the weekend. TOPdesk are carrying out the upgrade so we are not sure of the exact hour of unavailability.
If you find the Help Form unavailable please wait an hour or two and log the query once the form is back. Your query will be dealt with as soon as possible from Monday at 9am.
This upgrade will not affect any information you have already sent to us using TOPdesk Self Service.
This work does not affect the out of hours procedure for logging emergency IT issues that customers can use on weekends and outside office hours.
Update from 2.50pm - Issues with our IT Help tool, TOPdesk Self Service have been resolved.
We thank you for your patience, if you are still experiencing any problems please call the Service Desk on 01225 383434.
Service disruption update - 1pm
We are aware that people are having problems logging IT queries today. Our IT Help tool, TOPdesk Self Service, is experiencing intermittent problems (eg. slowness, flickering screen or inability to log on).
We apologise for this disruption. We have contacted our supplier and they are working to resolve this as soon as possible.