Service Name:

  • QR Code Generator Service

Support:

Service Description:

To allow users to create a QR Code (url, email, sms and text) which they can download (and save) to include within their electronic and physical material.

The service is also includes:

  • dynamic generation of the QR Codes which are displayed in Moodle,
  • dynamic generation of QR Codes used for the recording and monitoring of physically handed in assignments (currently being piloted in the Faculty of Engineering).

To provide support for staff on the innovative uses of barcodes and QR Codes in their learning and teaching. This will be through the collection and dissemination of good practice (both internal and external to the University) and the provision of staff development opportunities.

To provide ongoing research into the effective uses of QR Codes within UK HEIs (as described above).

The QR Code Service Blog is hosted by Web Services, and the content is written by members of the e-learning Team.

Service Users:

  • All members of the University of Bath may use the service

Service Provision:

- included

- excluded

Conditions of Use:

  • Users must abide by the University of Bath Computing Services Policies and Guidelines. These are listed at;

Remote Access:

  • The QR Code Generator is available both on and off campus via a web browser.

Access Rights:

  • The QR Code Generator is available to all staff and students at the University of Bath without the need to use their userID and password.

User Registration:

  • n/a as not an authenticated system

Service Owner (Project Leader):

Business Owner:

  • n/a

Technical Lead:

Deputy Technical Lead (System Manager):

  • n/a

Escalation:

  • Step 1: Project Leader (Andy Ramsden)
  • Step 2: Head of e-Learning (Andy Ramsden)
  • Step 3: Director of Learning and Teaching Enhancement Office (Gwen van der Velden)

Service hours:

Monday to Friday Saturday and Sunday
0.00 to 9.00 non-core non-core
9.00 to 17.00 core core
17.00 to 24.00 non-core non-core

Service standards:

Core Non-Core
Services available As non-core, plus, support and development via email, phone, and face to face meetings QR Code Generator available via web browser, QR Code Service blog available via web browser, QR Code FAQs available via web browser
Hours & days see service hours see service hours
Key performance indicators n/a n/a
Availability 98% 98%
Response times – maximum to answer phone (a) acknowledge email (b) and respond to email Phone calls answered within core hours subject to staff availability in the e-learning office. The aim is to reply to an email query within 2 working days of their arrival. first contact on the next working day
Fix time first contact on the next working day

Scheduled Maintenance Windows:

  • There is no planned maintenance windows for this service. We will maintain the service on a best endeavour model. If the system is unavailable people are recommended to use an alternative service, http://qrcode.kaywa.com

Communication of Service Outage:

Critical Incident Notifications:

  • Web Services (web-support@bath.ac.uk)

Data Retention and Restoration Service:

  • n/a no data is retained, and it is a “live” only service.

Recovery Point Objectives:

  • asap – best endeavours

Recovery Time Objective:

  • asap – best endeavours. If the system is not available people are recommended to use an alternative service, http://qrcode.kaywa.com