Business Support Systems - Helping you get data under control

Posted in: Business Support Systems

Hello fellow surfers of the blogosphere!

As this is my first blog post, it seemed appropriate to introduce you to my team, Business Support Systems, and to tell you a little about what we do.

The Business Support Systems team within Computing Services is still a relatively new team, only becoming complete in February 2016.  Our mission is to develop solutions to Business Process Management needs across the University, in line with the larger Process Improvement initiative that the University is running.

If you're not sure what Business Process Management is, it could be described as 'improving the way that data flows throughout an organisation, which may or may not use technology to do so'.

We are most effective when you come to us with your Business Needs or Problems, rather than asking for a specific solution - we have the expertise and experience to help you meet your aims by working with you to build the right solution.  If you work collaboratively with us to do this, our solutions will add value to the organisation by supporting improved, streamlined processes which add value to the business and specific teams or groups of customers.  Our solutions allow people to focus on making appropriate decisions and human interactions, rather than being a slave to out-dated procedures and archaic ways of working.

Some examples of solutions we that have delivered so far are:

  • TRAD - 'Terrorist-Related Access to Data'.  This is a register for staff and students to log their valid need to access data and information which might appear to support terrorism.  This is part of the Univerity's response to the Government's PREVENT initiative to try to stop the radicalisation of young people.
  • CCR - the 'Central Contracts Repository'. The CCR acts as a central repository for storage and basic management of contracts between the University and third parties.  The solution helps departments and teams to easily store and retrieve their contracts and manage renewal reminders within a system accessible by legal and procurement teams with responsibility for best practice in these areas.
  • CSMF - 'Computing Services Management Forum'.  The CSMF tool allows team leaders and managers within Computing Services to write and share monthly reports for wider consumption and for members of the forum to mark items for discussion during our monthly department meeting.  This has greatly improved the efficiency of our department meeting (reducing them from over 1 hour each to an average of 20 minutes), whilst still allowing a frank and clear exchange of information within the department.

If you want to contact the team, you can email us at, or by raising a ticket for us.  Just make sure to mention BSS at the top of your description and it'll get to us.

I'll be blogging more from now on, telling you about the team, what we have achieved, what we are working on and what ideas we have for the future.

Until then, just remember:

“The first rule of any technology used in business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” - Bill Gates

Posted in: Business Support Systems


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