New way of checking IT service status launches 16 November

Posted in: IT Literacy

If you are a regular follower you might be familiar with our IT status blog which details whether the services we look after are operational or are undergoing maintenance.

We wanted to create a clearer way of providing this information so that you can tell quickly if there are issues with a service we provide.

Introducing Status.Bath – a dashboard that works using a traffic light system and easy to understand phrases.  This will launch 16 November 2016.

The IT Status blog will no longer be updated and you will need to bookmark status.bath.ac.uk to keep up to date with the status of our IT services.

How it works:

  1. Operational – written in green this is good, the service is working.
  2. Partial Outage – written in amber this means something has gone wrong with part of the service (for example, if the Wi-Fi is unavailable in a particular building but not the entire campus).
  3. Major Outage – written in red, this means the service is unavailable.
  4. Maintenance – written in grey, this is planned maintenance (for example during our maintenance period, normally 7am-9am on Tuesdays).

Check it out now and see what you think. We welcome your feedback, please fill out the survey and let us know what you think.

Posted in: IT Literacy

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