Chris Shimmin-Vincent
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Digital Support - the process and how we are performing
We have written a lot recently about the new projects we have been working on, particularly the CMS Beta. However, we also need to support users with existing products and services alongside this, which is where my job as a...
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Support review of 2013
As a Web Supporter, one of the aspects of my role is to produce a support report every month which details what has been happening with support over the previous month. At the end of each year I then consolidate...
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The User Experience of Social at WebDevConf 2013
Last Friday I attended WebDevConf 2013 in Bristol where web developers, designers and even those just interested in making the web better got together to meet up and listen to some really interesting and inspiring talks. One talk that I...
More from this author
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My first development project
My day to day job as a Web Supporter is to answer queries and sort out technical issues relating to various systems surrounding the University of Bath website. My life doesn’t solely revolve around RT though! I have started to...
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Three months and counting...
I have been here for nearly 3 months now and thought I had better introduce myself. I am the Web Supporter for the University of Bath. In other words, the friendly face at the other end of the RT queue...