Mark Ricketts

I used to think of Process Improvement as a mainly technical exercise, streamlining systems and working with process maps, brown paper and post-it notes. And I probably confirm that image for some when I walk along the Parade between process...

By Mark Ricketts, Director of Process Improvement I’m writing my first ever blog so here goes… I am thrilled with how well the Process Champions Network has started – with over 80 Process Champions representing the faculties, school and 16...