IT services status

Find out the current status of IT services at the University of Bath

MacOS Sierra and University printers

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📥  Software Delivery

Update 3.15pm: This should now work as we have a printer set up that adds compatibility for macOS Sierra. This can be downloaded from http://go.bath.ac.uk/mac-utils

 

An updated Managed Print Setup utility has been released that adds compatibility for macOS Sierra. This can be downloaded from http://go.bath.ac.uk/mac-utils

We are not recommending that people update to macOS Sierra at this time as it seems that it is incompatable with the University printers.

The printing team are looking into this and as soon as the situation changes  an update will be posted to http://go.bath.ac.uk/mps

The printing team have said that the wait for a new driver should not be that long and that we may have a resolution by the end of next week with the release of an updated driver package that will bring compatibility with macOS Sierra.

If you have any questions or concerns you can log a ticket with the IT Service Desk who will advise.

 

 

IT maintenance, Tuesday 4 October 2016

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📥  IT maintenance

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 04 October 2016.

  • “Self Service” will be unavailable on Casper-enrolled Macs due to upgrades.
  • UniDeskLR will be unavailable due to upgrades (7am-9am)
  • JANET is upgrading the network, 7am to 9am. We do not expect disruption to our IT services.

If you need any IT help and support you can log a ticket at go.bath.ac.uk/it-help-form.

*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.

Use go.bath.ac.uk/it-status to find out the current status of IT services at the University of Bath

 

Business Objects Web Intelligence (Webi) problems being investigated

  

📥  IT disruption

The Business Objects Web Intelligence (Webi) service is displaying a security warning to applet users that the connection to the website is untrusted. As a workaround users are advised to select continue, or  to open the report in ‘View’ mode.

We are investigating the issue and will update you as soon as possible.

Thank you for your understanding.

 

UniDesk and UniApps unavailable, 28 September 2016, 7am to 9am

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📥  IT maintenance

We are upgrading UniDesk and UniApps, Wednesday 28 September 2016, 7am to 9am.   Both these services will be unavailable during this time.

Software to be upgraded includes:

  • Matlab
  • Maple
  • Ansys
  • SPSS
  • R

Thank you for your patience while we carry out this important maintenance.

If you need any IT help and support you can log a ticket at go.bath.ac.uk/it-help-form.

Use go.bath.ac.uk/it-status to find out the current status of IT services at the University of Bath

 

Business Objects is available

📥  IT disruption

The issues with Business Objects have now been resolved.

Thank you for your patience. If you are still having issues with Business Objects then please submit a support request to http://go.bath.ac.uk/it-help-form

 

Agresso acess problems, Wednesday 21 September

  

📥  IT disruption

We are experiencing issues with Agresso crashing and not allowing users to log in.

 

The team are investigating the problem as a matter of urgency and will keep you updated.

 

Please accept our apologies for any inconvenience this may cause you.

 

 

IT maintenance, Tuesday 27 September 2016

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📥  IT maintenance, Tuesday mornings

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 27 September 2016.

  • “Self Service” will be unavailable on Casper-enrolled Macs due to upgrades.
  • JANET is upgrading the network, 7am to 9am.   We do not expect disruption to our IT services.

If you need any IT help and support you can log a ticket at go.bath.ac.uk/it-help-form.

*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.

Use go.bath.ac.uk/it-status to find out the current status of IT services at the University of Bath