Ali Bevan, Learning and Teaching Quality Manager in the School of Management, shares her experience of completing a PgCert in Higher Education Administration, Management and Leadership - jointly delivered by AHEP and Nottingham Business School - while working at the University of Bath:
When I first considered undertaking the Postgraduate Certificate in Higher Education Administration, Management and Leadership (PgCert), I was at a crossroads. I loved my role in student experience within the School of Management, but the path forward felt unclear. The role was niche, and opportunities for progression were limited. I knew I wanted to stay at the University of Bath, ideally within the School, but I needed something to reignite my professional growth.
After discussions with my manager and the School’s Director of Operations, I decided to pursue a professional qualification. The PgCert, delivered via the AHEP/NBS route, stood out immediately. The course’s structure, testimonials, and clear links to career progression made it an exciting prospect. Encouraged by a colleague who had completed it during lockdown - and who had since been promoted - I enrolled with the School’s full support.
What followed was one of the most challenging yet rewarding experiences of my career.
Balancing Act: Study, Work, and Life
Returning to study after more than two decades was a shock to the system. The course was demanding - far more so than I had anticipated. Studying at Master’s level required a new approach to research, referencing, and critical writing. The distance learning format added another layer of complexity. While the School allowed me to attend online lectures during work hours, most of the learning was self-directed. I often found myself studying on weekends, fuelled by snacks and determination.
As a people person, I struggled with the isolation of distance learning. While I had a mentor and a small study group, I found the most value in bouncing ideas off colleagues in the School. The course leader was incredibly supportive, offering reassurance during moments of panic, which helped me stay on track.
Juggling the PgCert with a full-time role in student experience - a job that’s anything but 9-to-5 - was no small feat. Add to that being a mum supporting my son through his school transition, and it was a year of intense time management and prioritisation. Looking back, I realise I was probably doing better than I gave myself credit for - imposter syndrome was a frequent companion.
Learning That Mattered
The course was split into two main sections: Higher Education in Context and Professional Practice. I particularly enjoyed the reflective elements, which aligned well with the AHEP CPD Framework. Assignments ranged from blogs and posters to critical reviews, allowing for creativity and practical application. My final project on social and cultural sustainability in HE introduced me to new theories and tools, and helped me develop skills I now use regularly in my role.
Beyond academic learning, the course taught me resilience. Several peers dropped out, but I was determined to finish. I learned to take feedback constructively, to ask for help, and to reflect more effectively on my experiences. These are skills I now apply daily, both professionally and personally.
A New Chapter
Completing the PgCert was a huge relief - and a source of immense pride. Achieving a Commendation validated the hard work and sacrifices. More importantly, it opened doors. I’ve since moved into a new role as Learning and Teaching Quality Manager within the School of Management, a transition I attribute largely to the qualification.
Advice for Future Students
If you’re considering the PgCert, be prepared for a challenge - but know that it’s worth it. Make sure you have the support you need, and be clear about your boundaries. For me, that meant never missing important moments with my son, even if it meant letting the housework slide.
The PgCert broadened my perspective, expanded my network, and helped me see the HE sector through a much wider lens. It was tough, yes - but it was also transformative. I no longer feel like I operate in a silo. I feel empowered, connected, and ready for whatever comes next.
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