Using Outlook with mailing lists, use this fix

Posted in: IT disruption

Due to the issues with the @lists mailing list tool, here are some steps you need to take if you need to send an email to a mailing list using Outlook.

Firstly, download a new copy of the Global Address List, by selecting:

  • Send/Receive tab
  • Send/Receive Groups
  • Download Address Book
  • Untick the checkbox
  • Select OK.

Secondly, you will need to make sure you clear all entries from the Most Recently Used list in Outlook when you send an email to the list address by clicking on the X next to all address entries bearing in mind there may be 2 entries for the same address.  You will need to do this for each mailbox you have set up in Outlook. If you are getting stuck, you can watch this video.

Please be aware that some Outlook Inbox Rule can be affected by this issue with mailing lists, especially if the rule is being applied to or from emails from the address.  This issue can be resolved by creating the rule again.

  • This does not affect mail.bath and you can send emails to lists using the Outlook Web App (OWA)

If after completing the above steps you are still experiencing problems you can log a ticket.

We apologise for the inconvenience this disruption is causing you.

Posted in: IT disruption