IT services status

Find out the current status of IT services at the University of Bath

Posts By: Jessica

IT maintenance, Tuesday 1 November 2016

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📥  IT maintenance, Tuesday mornings

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 1 November 2016, 7am to 9am.

  • Our self-service IT Help portal, TOPdesk, will be unavailable.
  • Due to a database upgrade Business Objects and SID will be unavailable.

If you need any IT help and support you can log a ticket at go.bath.ac.uk/it-help-form.

*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.

Use go.bath.ac.uk/it-status to find out the current status of IT services at the University of Bath

 

SAMIS and Business Objects issues resolved

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📥  IT disruption

Update 10:12am: Issues have now been resolved and we are continuing to investigate why this outage happened.

There appears to be an issue with SAMIS and Business Objects this morning.

We are investigating and we will update you as soon as we know more.

 

Thank you for your understanding.

 

 

 

Phishing Email titled: IT HELP DESK

  

📥  Phishing, Scams, Security

We are getting reports of a phishing email being sent to students and staff.

This is fake. Please ignore and delete this email. Please do not click any links or send any personal information.

If you are concerned about an email you are sent, you can forward it to: phishing@bath.ac.uk and the team will advise.

Example of the email:

subject: IT HELP DESK

Due to recent upgrades on our servers.  Your 5 (Five) incoming Emails are on hold. Please validate below to retrieve your email

Click here to retrieve and update your email account.

We are sorry for the inconvenience.

IT HELP DESK

 

Using Outlook with mailing lists, use this fix

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📥  IT disruption

Due to the issues with the @lists mailing list tool, here are some steps you need to take if you need to send an email to a mailing list using Outlook.

Firstly, download a new copy of the Global Address List, by selecting:

  • Send/Receive tab
  • Send/Receive Groups
  • Download Address Book
  • Untick the checkbox
  • Select OK.

Secondly, you will need to make sure you clear all entries from the Most Recently Used list in Outlook when you send an email to the list address by clicking on the X next to all address entries bearing in mind there may be 2 entries for the same address.  You will need to do this for each mailbox you have set up in Outlook. If you are getting stuck, you can watch this video.

Please be aware that some Outlook Inbox Rule can be affected by this issue with mailing lists, especially if the rule is being applied to or from emails from the @lists.bath.ac.uk address.  This issue can be resolved by creating the rule again.

  • This does not affect mail.bath and you can send emails to lists using the Outlook Web App (OWA)

If after completing the above steps you are still experiencing problems you can log a ticket.

We apologise for the inconvenience this disruption is causing you.