IT services status

Find out the current status of IT services at the University of Bath

GitHub security update, 22 September 2016

  

📥  IT maintenance

There will be a security update and a short period of downtime to github.bath.ac.uk, Thursday 22 September 2016, 8am to 9am.

After this update, users who use the SSH protocol for Git activity will see that the GitHub host identification has changed.  This is an expected error message.

We are carrying out this upgrade outside our Tuesday morning maintenance period as it is a security update.

 

IT maintenance Tuesday 20 September 7am-9am

  

📥  IT maintenance

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 20 September 2016.

  • Casper will be unavailable due to  upgrades (7am-9am)

If you need any IT help and support you can log a ticket at go.bath.ac.uk/it-help-form.

*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.

Use go.bath.ac.uk/it-status to find out the current status of IT services at the University of Bath
Many thanks

Computing Services

 

Do you use Global Protect to access VPN?

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📥  IT maintenance

Many of our Windows and Mac users will use Global Protect to access the Virtual Private Network (VPN).

We have upgraded to the latest version (Global Protect 3.1.1). This means you may see a pop up box when you try to connect.

It will ask you if you want to accept, it is fine to click the yes option.

Many thanks

IT Literacy.

 

 

TOPdesk downtime 3am (GMT) Thursday 15 September

  

📥  IT maintenance

Due to the TOPdesk outage this morning  (Wednesday 14 September) we are having to restart the TOPdesk servers at:

3am (GMT) on Thursday 15 September

This means that TOPdesk will be unavailable while this maintenance is carried out. It is expected to cause short disruption.

We apologise for any inconvenience this essential maintenance may cause you.

Thank you for your understanding.

Many thanks

IT Literacy

 

RE: New Outlook Update phishing, 7 September 2016

📥  Phishing

Staff and students should delete the phishing email whose subject line reads

RE: New Outlook Update.

If you followed the link in the email, please change your password.

Content of phishing email so you can recognise it and delete straight away

Welcome to the new outlook web app for Staff and Students
The new Outlook Web app for Staff/Student is the new home for online self-service and information.

Click on Login here[a link in the email] and login to:

·                     access the new staff directory

·                     access your pay slips and P60s

·                     update your ID photo

·                     look up student records using the contact search facility

·                     use our quick links at the bottom of each page to help you find relevant tools and information

 

TOPdesk support system unavailable

📥  IT disruption

TOPdesk, our IT support system is currently unavailable.

We are currently liaising with the supplier to  rectify the situation and we will let you know when we know more.

If you need urgent IT assistance, please call (01225 38)3434

 

 

IT maintenance and an upgrade to IT Help and support, from 5.30pm 5 September 2016

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📥  IT disruption, IT maintenance, Tuesday mornings

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 6 September 2016.   An upgrade to IT Help and Support self-service will also begin at 5.30 pm, Monday 5 September.   Find out how the upgrade to IT Help and Support will affect you.

  • Requesting IT support online via the Help button will be unavailable from 5.30pm, Monday 5 September until 9am Tuesday 6 September 2016. Customers will be able to email it-servicedesk@bath.ac.uk and our supporters will get back to you as soon as possible from 9am Tuesday. You will not receive an automatic receipt of enquiry email during the period of downtime, it will instead arrive once the system is available again.

Tuesday morning maintenance, 7am to 9am

  • iTrent (including Employee Self Service and Manager Self Service) will be unavailable due to maintenance. Currently Over running
  • https://solutions.bath.ac.uk/sites/trad - the Register of need to access material which supports terrorism will be unavailable.
  • NI Labview network licences will be unavailable while we add new licences.
  • GitHub (https://github.bath.ac.uk) will be unavailable while we upgrade to version 2.7.  GitHub provides guidance on new features.

*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.

Use go.bath.ac.uk/it status to find out the current status of IT services at the University of Bath

 

VOIP phone system disruption, Friday 19 August

  

📥  IT disruption

Update, 11.43am:

The issues with the VOIP telephone system have now been resolved and the telephones are working as normal.

There is an issue with one of our Mitel controllers/ SIP meaning that approximately 50 per cent of our VOIP phones will not be able to make external calls. We currently have our support contractors working on this issue.

This does not affect clearing as we are still receiving calls with no issues.

The telephone service is not a Computing Service, service, however we are working with Estates and our external support contractors to resolve this issue as soon as we can. There is currently no estimated fix time. We will update you as soon as we are able.

Thank you for your understanding, while we work together to resolve the issue.

Computing Services

 

IT Maintenance Tuesday 23 August 7am-9am

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📥  IT maintenance

Maintenance and upgrades will be taking place during our at risk* period, Tuesday 23 August 2016.

  • Ansys and Mathematica network licences will be unavailable while we add new licences.
  • iTrent will be unavailable due to maintenance
  • Pidgin instant messenger  is being retired. Users have been informed.

If you need any IT help and support you can log a ticket at go.bath.ac.uk/it-help-form.

 

*Our 'at risk' period is between 7am and 9am on Tuesdays when we carry out scheduled maintenance, modifications and testing. This work is essential to maintain and develop the services that we provide.

Use go.bath.ac.uk/it status to find out the current status of IT services at the University of Bath