Thank you to staff and students for your patience while we resolved the issue with @lists.bath.ac.uk. We have identified the cause.
If you continue to have issues with sending emails to @lists.bath.ac.uk in Outlook client please take these steps to clear your global address list.
If you continue to have problems with sending to @lists.bath.ac.uk you can log a ticket
Outlook Web App (OWA)
You can also use OWA to send emails to @lists.bath.ac.uk. You can login to mail.bath.ac.uk.
Due to the issues with the @lists mailing list tool, here are some steps you need to take if you need to send an email to a mailing list using Outlook.
Firstly, download a new copy of the Global Address List, by selecting:
- Send/Receive tab
- Send/Receive Groups
- Download Address Book
- Untick the checkbox
- Select OK.
Secondly, you will need to make sure you clear all entries from the Most Recently Used list in Outlook when you send an email to the list address by clicking on the X next to all address entries bearing in mind there may be 2 entries for the same address. You will need to do this for each mailbox you have set up in Outlook. If you are getting stuck, you can watch this video.
Please be aware that some Outlook Inbox Rule can be affected by this issue with mailing lists, especially if the rule is being applied to or from emails from the @lists.bath.ac.uk address. This issue can be resolved by creating the rule again.
- This does not affect mail.bath and you can send emails to lists using the Outlook Web App (OWA)
If after completing the above steps you are still experiencing problems you can log a ticket.
We apologise for the inconvenience this disruption is causing you.
We are aware that some users are receiving error messages when they try to use an @lists.bath.ac.uk mailing list. You can work around this issue by sending the email from the Outlook Web App at mail.bath.ac.uk.
We are investigating the issue and thank you for your patience in the meantime.
We have now put in place a fix for the problems we were experiencing emailing centrally managed mailing lists (for example @buildings, @courses etc.).
Individuals will now be able to send messages to these lists, however if you wish to send emails to these lists from a shared mailbox please contact us in advance with details of the shared mailbox you wish to use so we can arrange this.
We apologise for any inconvenience caused by this problem.
Monday, 29 June update - this is an intermittent problem. Please report any issue you are having emailing to mailing lists so we can provide a fix as soon as possible.
We are experiencing problems with users who are trying to send email to centrally managed mailing lists (for example @buildings, @courses etc.). We are urgently working to resolve this problem but in the meantime there is a workaround and your local IT Supporter team will be able to assist those who need to send emails to this particular type of list.
We apologise for the inconvenience caused.
Update: 16.28pm. The problem sending to certain mailing lists has now been resolved. Thank you for your understanding
Please note we are aware that some users are experiencing problems sending to mailing lists. We are investigating this and hope to update you shortly.
IT Literacy team