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Written by Sam Street (UX Designer) and Daniel Matongo (Back-end Developer).   What is the URL shortener? The URL shortener is an in-house app that the Digital Development team built some time ago. The name sums its purpose up pretty...

Anyone who’s been anywhere on the internet ever has seen an FAQs page. A list of questions that range from the broad and timeless: “How do I log in to my account?” All the way down to the horrifyingly niche:...